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HP HP5-H10D Exam Syllabus Topics:

HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

Question 1

In the event a ServiceOne reseller does not hold a services contract specialization, which statement is
true about pricing for HP Contractual Services?

A. Prices can be found in HP Care Pack Central.
B. The ServiceOne reseller should contact their HP Partner Business Manager to discuss pricing.
C. HP Partner Business Manager can help the ServiceOne reseller identify the nearest Services Contract
specialist distributor to contact.
D. The ServiceOne reseller can settle pricing conditions directly with the customer.

Question 2

What is true about HP Standard Contractual Services?

A. HP Standard Contractual Services are prepaid annual service packages typically sold at the point of
hardware sale.
B. HP standard Contractual Services can provide special customer delivery requirements, such as project
management.
C. Each HP Standard Contractual Services agreement is linked to one hardware serial number.
D. The HP Standard Contractual Services are annual services for multiple products on one agreement.

Question 3

According to the Gartner PC and Printer services worldwide heat map 2013-2016, what percent of the
total addressable market is an HP PPS Services opportunity?

A. 32%
B. 92%
C. 18%
D. 58%

Question 4

Which statement is true about the duration of the risk mitigation services?

A. Duration of services is based on event type, depending on the hardware issue.
B. Duration of services can be from 1 to 2 years, depending on hardware to support and geography.
C. Duration of services can be from 1 to 5 years, depending on hardware to support and geography.
D. Duration of services is based on warranty duration and extensions.

Question 5

Which service corresponds to the following discovery question:
"Do you have the proper measures in place to avoid expensive regulatory or civil liabilities as a result of
improper control or disposition of sensitive data?"

A. Asset Tagging
B. Defective Media Retention
C. Installation
D. Tracking and Recovery Services

Solutions: