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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

1. When can a known error record be raised?
1 . At any time it would be useful to do so
2 . After a workaround has been found

A) Neither of the above
B) Both of the above
C) 1 only
D) 2 only

2. What body exists to support the authorization of changes and to assist change management in the assessment and prioritization of changes?

A) The change implementer
B) The change manager
C) The change authorization board
D) The change advisory board

3. Access management is responsible for implementing policies defined in which process?

A) Service portfolio management
B) Problem management
C) Information security management
D) Change management

4. Which of the following should be considered when designing measurement systems, methods and metrics?
1 . The services
2 . The architectures
3 . The configuration items
4 . The processes

A) 1 and 3 only
B) All of the above
C) 2 and 3 only
D) 2 and 4 only

5. The effective management of risk requires specific types of action. Which of the following pairs of actions would be BEST to manage risk?

A) Training in risk management for all staff and identification of risks
B) Training of all staff and investment of capital
C) Control of exposure to risk and investment of capital
D) Identification of risk, analysis and management of the exposure to risk

Solutions: