Get real ITIL-F exam questions for better preparation
Real EXIN ITIL-F practice exam questions for easy pass!
Last Updated: Aug 16, 2026
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EXIN ITIL-F Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Management Practices | 15% | - Problem management - Incident management - Service desk - Change enablement - Service request management |
| ITIL Service Value System (SVS) | 15% | - Governance - Overview and purpose of SVS |
| General Management Practices | 15% | - Continual improvement - Information security management - Supplier management - Relationship management - Service level management |
| Four Dimensions of Service Management | 15% | - Organizations and people - Information and technology - Partners and suppliers - Value streams and processes |
| Key Concepts of Service Management | 10% | - Service relationships: provider, consumer, sponsor, user - Value, services, utility, warranty, outcomes, costs, risks |
| Service Value Chain | 15% | - Improve - Design and transition - Obtain/build - Engage - Plan - Deliver and support |
| ITIL Guiding Principles | 15% | - Collaborate and promote visibility - Progress iteratively with feedback - Optimize and automate - Keep it simple and practical - Think and work holistically - Focus on value - Start where you are |
EXIN ITIL Foundation Sample Questions:
1. Which of the following are classed as stakeholders in service management?
1 . Customers
2 . Users
3 . Suppliers
A) 1 and 3 only
B) 1 and 2 only
C) All of the above
D) 2 and 3 only
2. Which process is responsible for low risk, frequently occurring, low cost changes?
A) Request fulfilment
B) Release and deployment management
C) Demand management
D) Incident management
3. In service design, which term describes services, technologies and tools?
A) People
B) Partners
C) Processes
D) Products
4. Which process is responsible for managing all service requests from users?
A) Request fulfilment
B) Change fulfilment
C) Event management
D) Incident management
5. Which one of the following functions would be responsible for the management of a data centre?
A) Application management
B) Technical management
C) Service desk
D) Facilities management
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: D |
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