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EXIN ITIL Foundation (V4) Sample Questions:

1. Which TWO of the following statements are MOST associated with the optimize and automate' guiding principle?
1. It is important to assess which method of communication is appropriate 'or each type of stakeholder.
2. Complex systems should be designed with an understanding of how the components' parts are related.
3. Organizations should consider whether technology could improve the eficiency o' manual processes.
4 It is important to understand the organization's objectives when assessing the impact of potential improvements.

A) 1 and 4
B) 2 and 3
C) 1 and 2
D) 3 and 4

2. Which statement about a service value stream is CORRECT?

A) It integrates practices for a specific scenario
B) It provides an operating model for service providers
C) It is a service value chain activity
D) it uses inputs and outputs prescribed by ITIL

3. Which process is used to compare the value that new services offer with the value of the services they have replaced?

A) Service portfolio management
B) Capacity management
C) Service catalogue management
D) Availability management

4. Which two practices interact the MOST with the service desk practice?

A) Service request management and deployment management
B) Deployment management and change enablement
C) Incident management and service request management
D) Change enablement and incident management

5. Which describes a CORRECT approach to change authorization?

A) Changes included in the change schedule are pre-authorized and do not need additional authorization
B) formal changes are typically implemented as service requests and authorized by the service desk
C) formal changes should be assessed and authorized before they are deployed
D) Emergency changes should be authorized by as many people as possible to reduce risk

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