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Nokia SDM Certification - PS NSOP Sample Questions:

1. In one of the Operational meetings set up as part of the governance model, it has been highlighted that the customers 3rd Party technical support that is being performance managed by NSN is not meeting the SLA requirements and the escalation route has been exhausted. What happens next?

A) As this is now a matter for the customer, i.e. the contract holder, report to the CT or CBT
in order that this is discussed at the next account team meeting with customer.
B) Take matter to the Joint Project Governance meeting, even call a special meeting if necessary, and agree the next steps.
C) Prepare a presentation, based on facts, i.e. from system tools that proves the 3rd party is the root cause of not meeting the SLA regularly and request that the customer address the matter.
D) Without further discussion to ensure fastest remedial action, request the customer to renegotiate the contract with 3rd party supplier.

2. What are the key activities needed to Analyze Resource Performance?

A) Report creation, KPI's and Measurements analysis, Identification of the network element that caused the degradation & Fault Resolution.
B) Analyze and evaluate the performance of the identified network elements, units, platforms etc to find the root cause of the identified performance degradation, Remote resolution of hardware in the networks.
C) Analyze and evaluate the performance of the identified network elements, units, platforms etc. to find the root cause of the identified performance degradation, Analyze and evaluate the interworking of the network elements, units, platforms etc. to find the root cause for the service degradation.
D) Analyze and evaluate the performances of the identified network area to then identify the alarms associated to the performance degradation, Associate each of the identified alarms with the single measurement that caused the service degradation and forward that information to the FM team.

3. Which statement BEST describes the key requirements for setting up Field Operations tools and process?

A) Ensure effective Work Force Management and Spare Part Management process and tools.
B) Ensure effective Work Force Management and Subcontractor Mgt process and tools.
C) Ensure effective Work Force Management and contractor Mgt process and tools.
D) Ensure effective contractor management and Spare Part Management process and tools.

4. Which of the statements BEST describes standards?

A) Standards provide common protocols and compliances for interoperability within or across organisations and Operators and Vendors alike are active in setting international standards by participating in forums etc.
B) Network Operations standards are imposed by regulatory bodies to ensure networks can interoperate.
C) Standards allow operators to work together and without them network operations would not know what performance measures to take.
D) Standards are a contractual requirement to ensure conformity and interoperability across networks.

5. Which statement is MOST complete in describing the Network Operations Business Manager role in an Outsourced delivery?

A) End to End management of the operated network according to the defined scope.
B) Management of the Resources, 3rd Parties and interfaces to other internal business lines.
C) Management of the (G)NOC, Field Maintenance and Optimisation functions.
D) Management of the (G)NOC and Field Maintenance functions within the defined scope.

Solutions: