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Nokia SDM Certification - PS NSOP Sample Questions:

1. What BEST describe the CM process?

A) Configuration Management plans, manages and controls changes to the network & infrastructure, including acceptance, management & approval of work orders, documentation, Trouble Ticket reporting, invoicing.
B) Configuration Management controls all work orders and trouble tickets; manages and controls changes to the network.
C) Configuration Management plans, manages and controls changes to the network & infrastructure, including acceptance, management & approval of work orders, documentation, data management and integrity.
D) Configuration Management manages and controls changes to the network & infrastructure, including acceptance, management & approval of work orders, analysis of trends in mobile networks.

2. What statement BEST describes the correct solution when developing a new Field Operations organization?

A) Subcontracting high volume work to reduce costs, People located to meet SLA response times, Spare Parts located to meet SLA requirements 24x7.
B) Subcontracting non Telco work, People located to meet SLA response times, Spare Parts located to meet SLA requirements 24x7.
C) Subcontracting high volume work to reduce costs, People located to meet SLA response times, Spare Parts located with Field Personnel.
D) Subcontracting high volume work to reduce costs, People located at home, Spare Parts located to meet SLA requirements 24x7.

3. What are the MOST critical requirements in Field Operations to ensure performance quality?

A) Planning maintenance 24x7 and having people available.
B) Meeting response times with suitably qualified and resourced people for assigned Work Orders.
C) Ensuring there is a WFM system in place.
D) Making sure there are sufficient people and spare parts to fix faults.

4. Network Operations receives an engineer assigned with an average competence level of 3,
but requires one with at LEAST level 4 average. How should the Operations Manager react?

A) Refuse to take the employee and insist on getting an engineer with level 4.
B) Refuse to accept the employee and hire a level 4 skilled engineer from the external market.
C) Accept the engineer and sends him to a classroom trainings to up skill to Level 4.
D) Accepts the engineer and agrees with him on a competence development path to up skill within the Operational Delivery to level 4.

5. In an MS outsourced deal, what are the 3 key functions typically retained by the Operator?

A) Strategic planning, Marketing and Billing.
B) Marketing, Sales and Customer Care.
C) Strategic planning, Capacity Planning and Customer Care.
D) Strategic planning, Marketing and Network Planning.

Solutions: