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Salesforce EX-Con-101 Exam Syllabus Topics:

Salesforce Certified Experience Cloud Consultant Sample Questions:

1. Universal Containers is planning to build a community where customers will be able to view Knowledge articles and chat live with a support agent.
What should the administrator use to configure the chat functionality?

A) Chat Agent Guided Setup Flow and Service Console
B) Experience Builder and Chatter
C) Service Channel and Chatter
D) Service Console andService Channel

2. An administrator for Cloud Kicks wants to create a new partner user for an existing site.
Which step does the administrator need to perform right before providing user details and saving the user record?

A) Click "Manage Partner User" on the Account detail page, then click "Enable Partner User".
B) Click "New" on the User Setup page in Lightning Experience.
C) Click "Manage Partner User" on the Contact detail page, then click "Enable Customer User".
D) Click "Manage External User" on the Contact detail page, then click "Enable Partner User".

3. UrsaMajor Solar (UMS) noticed that quest users are unable to see images on its customer portal.
Which setting should UMS enable in order for quest users to see the images?

A) The "Jepson" theme in the Builder Workspace
B) "Allow guest users to self register" in the Administration Workspace
C) "Let guestusers view asset files and CMS content available to the community" in the Administration Workspace
D) "Enable Image Connect for guest users" in the Administration Workspace

4. Which component can be embedded into an Experience Cloud site to start conversations with customers using the channels they prefer?

A) Service Console
B) Channel Menu
C) Service Your Way
D) Chat

5. The UniversalContainers Experience Cloud admin needs to move a site from one production org to another production org that it is not directly connected to.
What is the recommended choice for moving the site from one org to the other?

A) Deployment via Change Set
B) Lightning Bolt Export and Installation
C) Deployment via Metadata API
D) Publication via Experience Builder

Solutions: