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Oracle 1Z0-1038-21 Exam Syllabus Topics:

Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. You have a requirement for an incident workspace where clicking a kind of text hyperlink should open a browser window by using the third-party URL of the loaded client. You want to implement this by using add-ins.
Which add-in should you create?

A) Workspace
B) Report Command
C) Global Ribbon
D) Content Pane
E) Workspace Ribbon

2. You have a requirement where there is a need for frequent change in address and phone numbers. Which two actions would you perform?

A) Update the standard text with the changed address and phone numbers.
B) Update customfields with the changed address and phone numbers.
C) Create variables with the current address and phone numbers.
D) Update variables with the changed address and phone numbers.
E) Create the standard text with the current address and phone numbers.
F) Create custom fields for the address and phone numbers.

3. Which four statements are true about incident rules?

A) Incident rules should have one rule state.
B) Incident rules should have a minimum of two rule states.
C) A catch-all rulehas no impact on incident rules.
D) A catch-all escalation action has no impact on incident rules.
E) Queues, staff accounts, custom fields, and profiles must be functioning before rules can be built based on them.
F) All incident rules should have an action to transit from the initial state to another state.
G) A catch-all incident rule should be typically at the bottom of the rules listed in the initial state.

4. Which three options are not supported in a Browser User Interface workspace?

A) The ability to view the visitor browser history in the Agent Browser User Interface is not supported.
B) Any site trying to navigate to a top-level page will not be rendered.
C) Any site which does not want to be embedded insidean iframe will not be rendered.
D) The mixing of HTTP and HTTPS is not supported because i is a security violation.
E) Theauthorization of Knowledge Foundation (Answer Workspace) in the Browser User Interface workspace is not supported.

5. How can you enable add-ins to run locally without uploading it to theserver?

A) Configuration > Site Configuration> Addin Manager > Required Profile > Select Developer Mode.
B) Configuration > Staff Management > Profiles > Required Profile > Select Developer Mode.
C) Configuration > Site Configuration > Addin Manager > Required Profile > Interfaces > Select Developer Mode.
D) Configuration > Staff Management > Profiles > Required Profile > Interfaces tab, Addin tab > Select Developer Mode.

Solutions: