Oracle 1Z0-1038-21 Test Engine Practice Test Questions, Exam Dumps
100% Free 1Z0-1038-21 Daily Practice Exam With 95 Questions
NEW QUESTION 16
Your customer has "Gold" level SLAs being applied to certain organizations according to organization rules.
After six months, the business decides to change the response time: instead of responding in 24 hours your agents needto respond within eight business hours.
You modify the "Gold" SLA to reflect this change but you notice that the SLA reports are still using a 24-hour response time.
Based on this scenario, which statement is correct?
- A. You have not activated the rules so the updated SLAs are not being applied.
- B. Updating the SLA will not automatically update the organization's SLA instance.
- C. The SLA reports will need to be modified to use the new SLA.
- D. Your site has been corrupted with the "Gold" SLA.
Answer: A
NEW QUESTION 17
Which two are non-CRUD operations?
- A. CSVTableSet results = RunAnalyticsReport(AnalyticsReport ReportObject, int Limit, int Start, string Delimiter, bool ReturnRawResult, bool DisableMTOM, out byte[] FileData);
- B. ResetContactPasswordResponseMsg = Binding.ResetContactPassword(ID ContactID);
- C. RNObject[] = Binding.Create(RNObject[] Objects, CreateProcessingOptions Options);
- D. ReturnRawResult, bool DisableMTOM, outbyte[] FileData);RNObject[] rnObjects = _client.Get(clientlnfoHeader, objects, options);
- E. CSVTableSet = Binding.QueryCSV(string Query, int PageSize, string Delimiter, bool
- F. UpdateResponseMsg = Binding.Update(RNObject[] Objects,UpdateProcessingOptions ProcessingOptions);
Answer: A,E
NEW QUESTION 18
A customer is using standard reports within the analytics module. Which two can be edited in a standard report?
- A. permissions
- B. column headings
- C. report headings
- D. non-selectable filters
- E. schedules
- F. graphs
Answer: C,E
NEW QUESTION 19
A client requires you to set up chat and email as unlimited for an SLA. What must you do?
- A. Use the default values.
- B. Enter the value "Unlimited" in the chat and email fields.
- C. Leave both the chat and email fields limit as blank.
- D. Enter zero as the initial value for both fields.
Answer: D
NEW QUESTION 20
Which two events can trigger Custom Process Models?
- A. Refresh
- B. Load
- C. OnSaveComplete
- D. Update
- E. Create
Answer: D,E
NEW QUESTION 21
Which two statements are true when working with add-ins in a Custom Object workspace?
- A. IGenericObject is the interface that is available with the Connect Common Object Model (CCOM) API for custom objects.
- B. It is not possible to automate anything by using an add-in framework in a Custom Object workspace.
- C. You cannot obtain a custom object instance directly by using the add-in API. You need to use the Connect web service for SOAP again for the, same.
- D. Using the record context, you can obtain an instance of a custom object by passing the package name and object name.
- E. IGenericObject is the interface that is available with the add-in API for custom objects.
Answer: C,D
NEW QUESTION 22
Which six actions initiate the business rules engine to run their configured logic?
- A. An administrator compiles the rules engine.
- B. The rules engine is updated.
- C. A customer adds more information to their incident via the end-user pages.
- D. A customer creates an incident in the end user portal.
- E. An agentviews the rule log.
- F. An agent creates or edits an answer.
- G. An agent edits an opportunity.
- H. An agent edits contacts, incidents, organizations, or tasks.
- I. A customerupdates contact details via the end-user pages.
- J. An agent runs an incident report.
Answer: A,B,C,F,H,J
NEW QUESTION 23
Which statement correctly differentiates between a bulk operation and a batch operation?
- A. A bulk operation performs the same operation on multiple objects, whereas a batch operation performs multiple operations.
- B. A bulk operation performs multiple operations on the same object, whereas a batch operation perform the same operation on multiple objects.
- C. A bulk operation performs a single operation, whereas a batch operation performs a single operation on a single object.
- D. A bulk operation performs the same operation on a single object, whereas a batch operation performs multiple operations on multiple objects.
Answer: A
NEW QUESTION 24
Your customer has asked you to create a report that shows all the incident should show the following columns:
1. The number of incidents opened in the past month
2. The numberof incidents opened in the past week
3. The number of incidents opened in the past day
Which two functions are needed in the expressions to create the three columns?
- A. IF
- B. NVL
- C. AVG
- D. DECODE
- E. SUM
Answer: B,D,E
NEW QUESTION 25
Your customer wants to measure agent performance based on feedback from their end users. If the end users provide negative feedback, their incidents need to be reopened automatically. Which three tasks will fulfill these requirements?
- A. Create a new queue for unhappy customers.
- B. Set an incident business rule to send the survey
- C. Create a transactional survey.
- D. Assign a score to the survey questions and set the status field based on the value
- E. Schedule a survey to run on a daily basis.
- F. Create a report of survey responses.
Answer: A,B,F
NEW QUESTION 26
Which is an invalid data type?
- A. Date/time
- B. Float
- C. Radio
- D. Text field
- E. Text area
- F. Integer
- G. Menu
Answer: C
NEW QUESTION 27
An agent is assigned a profile PI that is configured with three incident queues: q1, q2, and q3, and the pull policy is set to Manual. Which statement is true?
- A. Agents can use the Fill Inbox functionality to select any of the three queues.
- B. Agents with the Manual pull policy will get only incidents that are assigned by their supervisor.
- C. Agents will get incidents only from the ql queue.
- D. Agents cannot use the Fill Inbox functionality because the pull policy is manual.
Answer: A
NEW QUESTION 28
A customer is trying to import guides and a definition file from another interface and receives an error: "The response node cannot be added as it would exceed the maximum amount of 2048 response nodes the guide can have.
What action must betaken to fix this?
- A. Make sure the guide definition file does not include anyhash value while importing it.
- B. Navigate to one of the superior nodes and remove most of the nodes, keeping the same unique identifier.
- C. Increase the maximum number of response nodes in the configuration.
- D. Make sure guided assistance is enabled in another interface.
Answer: B
NEW QUESTION 29
Which Oracle Service Cloud capability can assign chats based on language and product skills?
- A. Advanced routing
- B. Business rules
- C. Engagement engine
- D. Syndicated chat
Answer: A
NEW QUESTION 30
Which two statements are true about mailboxes?
- A. Mails sent out from Oracle Service Cloud will always have custhelp.com in the email address.
- B. Techmail isresponsible for pulling emails from single or multiple mailboxes.
- C. The Techmail utility is responsible for creating incidents when an email is sent to the Service Cloud mailbox.
- D. The Dbtstatus utility is responsible for having incidents created after an emailis sent to the Service Cloud mailbox.
- E. Outreach mailing uses a mailbox that is configured for processing emails between customers and agents.
Answer: B,C
NEW QUESTION 31
You have a requirement where there is a need for frequent change in address and phone numbers. Which two actions would you perform?
- A. Create the standard text with the current address and phone numbers.
- B. Update variables with the changed address and phone numbers.
- C. Update the standard text with the changed address and phone numbers.
- D. Create variables with the current address and phone numbers.
- E. Update customfields with the changed address and phone numbers.
- F. Create custom fields for the address and phone numbers.
Answer: A,C
NEW QUESTION 32
Whichtwo statements are true about generic objects?
- A. They belong to a stand-alone class that is not derived from an RN object.
- B. They are used when working with custom objects only.
- C. They automatically consider apackage to consist of custom objects.
- D. They can be used with standard objects.
- E. They require the type of data to be set dynamically.
Answer: C,D
NEW QUESTION 33
Your customer wants to display customized branding information in the login window. Which two options can be used?
- A. Use the LOGIN_SECURITY_URL, configuration setting, which specifies the URL that is used to display content in thecontent pane of the login page.
- B. Use the LOGIN_SECURITY_MSG configuration setting, which specifies the welcome message that is displayed on the login page.
- C. Use the BRAND_CONTENT_URL configuration setting, which specifies the URL that is used to display content in the content pane of the login page.
- D. Use the BRAND_WELCOME_MSG configuration setting, which specifies the welcome message that is displayed on the login page.
Answer: C
NEW QUESTION 34
In your company, Oracle Service Cloud has workspaces where there aremultiple reports and browser controls embedded for various requirements. You receive a complaint that the initial loading of the workspaces is very slow.
What is the quickest solution to speed up incident workspace loading?
- A. Creating multiple workspaces per business function and assigning to different profiles
- B. Removing fields in the workspaces
- C. Placing objects on different tabs and splitting the loading across multiple tabs
- D. Utilizing workflows and splitting functionality into more than one workspace
Answer: A
NEW QUESTION 35
Which three statements are true about add-ins?
- A. They always run locally to access local data.
- B. They are written in the C# .NET programming language with the templates provided by Oracle Service Cloud.
- C. They can be designed to create visualcomponents and not perform any integrations.
- D. They always run locally on the machines on which the desktop application runs.
- E. They are the visual areas of Oracle Service Cloud Agent Desktop.
- F. They canbe added to the Custom Portal area of Oracle Service Cloud.
Answer: B,D,E
NEW QUESTION 36
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