Get real 1Z0-1038-21 exam questions for better preparation
Real Oracle 1Z0-1038-21 practice exam questions for easy pass!
Updated: Jul 17, 2026
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Oracle 1Z0-1038-21 Exam Overview:
| Certification Vendor: | Oracle |
| Exam Name: | Oracle Service Center 2021 Implementation Essentials |
| Exam Number: | 1Z0-1038-21 |
| Passing Score: | 62% |
| Exam Price: | USD 245 |
| Exam Format: | Multiple Choice, Multiple Select |
| Real Exam Qty: | 58 |
| Exam Duration: | 90 minutes |
| Related Certifications: | Oracle Service Cloud Cross-Channel Contact Center |
| Certificate Validity Period: | Retired since May 31, 2022 |
| Available Languages: | English |
| Recommended Training: | Oracle Service Center 2021 Implementation Training |
| Exam Registration: | Pearson VUE Oracle Oracle University |
| Sample Questions: | Oracle 1Z0-1038-21 Sample Questions |
| Exam Way: | Online proctored or onsite at Pearson VUE test centers |
| Pre Condition: | No mandatory prerequisites; practical implementation experience recommended |
| Official Syllabus URL: | https://education.oracle.com/oracle-service-center-2021-certified-implementation-specialist/trackp_OSASCC2021OPN |
Oracle 1Z0-1038-21 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Analytics & Administration | 10% | - Security and access control - Reports and dashboards - Maintenance and upgrades |
| Business Rules & Automation | 25% | - SLA and service intervals - Business rules and events - Process Designer - Workspace rules |
| Integration & Customization | 20% | - Web services and APIs - Agent Desktop customization - Connect integration |
| Service Management | 15% | - Knowledge base setup - Contact and organization management - Incident management |
| Configuration | 30% | - Profiles and permissions - Navigation sets and menus - Workspace configuration - Custom fields and objects |
Oracle Service Center 2021 Implementation Essentials Sample Questions:
1. Which three statements are true about headers of custom process models?
A) They list only the events that are supported by the code implementation.
B) They contain standard objects only.
C) The/QDntain the version number of the Connect Common Object Model.
D) They contain all possible events with the objects.
E) The header section needs to be uncommented during testing.
F) The header section is always commented.
G) Theycontain the version number of the PHP script.
2. Which setup sequence is usedto give permissions to an individual to access an application?
A) Navigation set > Profile > Staff Account
B) None. No sequence is required.
C) Staff Account > Profile > Navigation set
D) Profile > Navigation set > Staff Account
3. Which two statements are true about a disposition?
A) It can be linked to categories.
B) It can be made visible on the Customer Portal.
C) It can be linked to products.
D) It helps to identify the root cause of an incident.
E) It can be set to a maximum depth of three in hierarchy levels.
4. Your customer has asked you to create a report that shows all the incident should show the following columns:
1. The number of incidents opened in the past month
2. The numberof incidents opened in the past week
3. The number of incidents opened in the past day
Which two functions are needed in the expressions to create the three columns?
A) SUM
B) IF
C) NVL
D) AVG
E) DECODE
5. Which two components can be edited in a standard report?
A) Schedules
B) Column headings
C) Non-selectable filters
D) Graphs
E) Permissions
F) Report headings
Solutions:
| Question # 1 Answer: A,B,F | Question # 2 Answer: D | Question # 3 Answer: C,D | Question # 4 Answer: A,C,E | Question # 5 Answer: A,E |
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