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Oracle 1Z0-1038-21 Exam Syllabus Topics:

Oracle Service Center 2021 Implementation Essentials Sample Questions:

Question 1

Which five actions should you performto configure advanced routing?

A. Define products and categories.
B. Add product and category fields to the Live Help page of the Customer Portal.
C. Create and activate a rule to route incidents to the advanced routing incident queue.
D. Add Access Control to a navigation set.
E. Configure collaboration with external users who are not agent desktop users.
F. Assign guided assistance permission to a profile.
G. Assign advanced routing permissions to a profile.
H. Create an advanced routing incident queue.

Question 2

Whichtwo statements are true about generic objects?

A. They automatically consider apackage to consist of custom objects.
B. They are used when working with custom objects only.
C. They require the type of data to be set dynamically.
D. They belong to a stand-alone class that is not derived from an RN object.
E. They can be used with standard objects.

Question 3

A customer is unable to see a record in the audit log after running a report. What could be the reason for this?

A. the permissions of the report
B. the Filters settings of the report
C. the Expanded Report Audit Log from the Reports Explorer
D. the Purge settings in the database

Question 4

Your customer has "Gold" level SLAs being applied to certain organizations according to organization rules.
After six months, the business decides to change the response time: instead of responding in 24 hours your agents needto respond within eight business hours.
You modify the "Gold" SLA to reflect this change but you notice that the SLA reports are still using a 24-hour response time.
Based on this scenario, which statement is correct?

A. Your site has been corrupted with the "Gold" SLA.
B. The SLA reports will need to be modified to use the new SLA.
C. You have not activated the rules so the updated SLAs are not being applied.
D. Updating the SLA will not automatically update the organization's SLA instance.

Question 5

Which two statements are true when working with add-ins in a Custom Object workspace?

A. IGenericObject is the interface that is available with the add-in API for custom objects.
B. IGenericObject is the interface that is available with the Connect Common Object Model (CCOM) API for custom objects.
C. You cannot obtain a custom object instance directly by using the add-in API. You need to use the Connect web service for SOAP again for the, same.
D. It is not possible to automate anything by using an add-in framework in a Custom Object workspace.
E. Using the record context, you can obtain an instance of a custom object by passing the package name and object name.

Solutions: