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Last Updated: Sep 17, 2026

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Peoplecert ITILFNDv5 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: ITIL Management Practices28%- General Management Practices
  • 1. Portfolio management
    • 2. Strategy management
      • 3. Relationship management
        - Technical Management Practices
        • 1. Software development and management
          • 2. Deployment management
            - Service Management Practices
            • 1. Incident management
              • 2. Service level management
                • 3. Change enablement
                  • 4. Problem management
                    Topic 2: Four Dimensions of Product and Service Management17%- Information and Technology
                    - Organizations and People
                    - Partners and Suppliers
                    - Holistic approach and interdependencies
                    - Value Streams and Processes
                    Topic 3: Digital Product and Service Management Concepts18%- Key definitions: product, service, value, outcome, cost, risk, utility, warranty
                    - Service relationships: provider, consumer, partners
                    - Value co-creation and stakeholder collaboration
                    Topic 4: Product and Service Lifecycle17%- Iterative and flexible application
                    - Lifecycle activities: discover, design, develop, deploy, deliver, support, improve, retire
                    Topic 5: ITIL Value System20%- Management Practices overview
                    - Service Value Chain activities
                    - Governance
                    - Continual improvement
                    - Guiding Principles (7 principles and application)

                    Peoplecert ITIL Foundation (Version 5) Sample Questions:

                    Question #1

                    Which of the following is typically used to establish a shared understanding of expected and achieved service quality?

                    • A. Service level agreement
                    • B. Product and service roadmaps
                    • C. Product specification
                    • D. Service level requirements
                    Reveal Solution  Discussion  0

                    Correct Answer: A  🗳️

                    Explanation: Only visible for itPass4sure members. You can sign-up / login (it's free).

                    Question #2

                    Where are the details of the required performance outcomes of a service defined?

                    • A. Service level agreements
                    • B. Service offerings
                    • C. Service components
                    • D. Service requests
                    Reveal Solution  Discussion  0

                    Correct Answer: A  🗳️

                    Question #3

                    Which is the purpose of the 'transition' activity?

                    • A. To develop, integrate and test digital products
                    • B. To ensure continual alignment of product roadmap with needs of service consumers
                    • C. To seamlessly introduce new products into operational environment
                    • D. To create prototypes and specifications for products and services
                    Reveal Solution  Discussion  0

                    Correct Answer: C  🗳️

                    Explanation: Only visible for itPass4sure members. You can sign-up / login (it's free).

                    Question #4

                    How do 'utility' and 'warranty' together support value co-creation?

                    • A. Utility focuses on cost control, while warranty focuses on risk avoidance
                    • B. Utility ensures the service is fit for use, while warranty ensures it is fit for purpose
                    • C. Utility ensures the service is fit for purpose, while warranty ensures it is fit for use
                    • D. Utility and warranty apply only to products, not services
                    Reveal Solution  Discussion  0

                    Correct Answer: C  🗳️

                    Explanation: Only visible for itPass4sure members. You can sign-up / login (it's free).

                    Question #5

                    When is the earliest that a workaround can be documented in 'problem management'?

                    • A. After the problem has been prioritized
                    • B. After the problem has been logged
                    • C. After the problem has been resolved
                    • D. After the problem has been analyzed
                    Reveal Solution  Discussion  0

                    Correct Answer: B  🗳️

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