Real Peoplecert ITILFNDv5 practice exam questions for easy pass!
Last Updated: Sep 17, 2026
No. of Questions: 143 Questions & Answers with Testing Engine
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ITIL Management Practices | 28% | - General Management Practices
|
| Topic 2: Four Dimensions of Product and Service Management | 17% | - Information and Technology - Organizations and People - Partners and Suppliers - Holistic approach and interdependencies - Value Streams and Processes |
| Topic 3: Digital Product and Service Management Concepts | 18% | - Key definitions: product, service, value, outcome, cost, risk, utility, warranty - Service relationships: provider, consumer, partners - Value co-creation and stakeholder collaboration |
| Topic 4: Product and Service Lifecycle | 17% | - Iterative and flexible application - Lifecycle activities: discover, design, develop, deploy, deliver, support, improve, retire |
| Topic 5: ITIL Value System | 20% | - Management Practices overview - Service Value Chain activities - Governance - Continual improvement - Guiding Principles (7 principles and application) |
Which of the following is typically used to establish a shared understanding of expected and achieved service quality?
Correct Answer: A 🗳️
Explanation: Only visible for itPass4sure members. You can sign-up / login (it's free).
Where are the details of the required performance outcomes of a service defined?
Correct Answer: A 🗳️
Which is the purpose of the 'transition' activity?
Correct Answer: C 🗳️
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How do 'utility' and 'warranty' together support value co-creation?
Correct Answer: C 🗳️
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When is the earliest that a workaround can be documented in 'problem management'?
Correct Answer: B 🗳️
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