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Peoplecert CMS7 Deutsch Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

Question 1

Welches der folgenden Elemente ist NICHT Teil der Service Design-Phase des Service Lifecycle?

A. Erstellen Sie hochwertige, sichere und belastbare Designs für neue oder verbesserte Services, Technologiearchitekturen, Prozesse oder Messsysteme, die alle vereinbarten aktuellen und zukünftigen IT-Anforderungen des Unternehmens erfüllen
B. Messung der Effektivität und Effizienz von Service Design und unterstützenden Prozessen
C. Nehmen Sie die allgemeinen Servicestrategien und stellen Sie sicher, dass sie im Service-Design-Prozess und in den erstellten Service-Designs berücksichtigt werden
D. Produzieren und pflegen Sie alle erforderlichen Service Transition-Pakete

Question 2

Das Hinzufügen, Ändern oder Entfernen eines autorisierten, geplanten oder unterstützten Service oder einer Servicekomponente und der zugehörigen Dokumentation ist eine Definition dessen, was?

A. Ein Service Change
B. Ein Change Advisory Board
C. Eine vorab genehmigte Änderung
D. Ein Änderungsmodell

Question 3

Das Anwendungsmanagement spielt in allen Anwendungen eine Rolle. Eine der wichtigsten Entscheidungen, zu denen sie beitragen, ist?

A. Wer ist der Anbieter der Speichergeräte?
B. Sollte die Anwendungsentwicklung ausgelagert werden
C. Gibt an, ob eine Anwendung gekauft oder erstellt werden soll
D. Wo sich der Anbieter einer Anwendung befindet

Question 4

Welche drei Arten von Metriken sollten von einem Unternehmen erfasst werden, um die kontinuierliche Verbesserung des Service (CSI) zu unterstützen?

A. Technologie, Prozess und Service
B. Strategisch, taktisch und operativ
C. Return on Investment (ROI), Value on Investment (VOI), Qualität
D. Kritische Erfolgsfaktoren (CSFs), Key Performance Indicators (KPIs), Aktivitäten

Question 5

"Planen und Verwalten der Ressourcen, die für die Bereitstellung eines Releases in der Produktion erforderlich sind" ist ein Zweck in welchem Teil des Service Lifecycle?

A. Servicestrategie
B. Serviceübergang
C. Kontinuierliche Serviceverbesserung
D. Servicebetrieb

Solutions: