New Peoplecert ITIL-4-DITS Dumps & Questions Updated on 2026
Dumps to Pass your ITIL-4-DITS Exam with 100% Real Questions and Answers
NEW QUESTION # 33
Which statement about metrics is CORRECT?
- A. Legging metrics report what has been achieved
- B. Leading metrics ate difficult to measure, but easy to Influence
- C. Lagging metrics predict what a is likely to happen in the future
- D. Lagging metrics are easy to measure and to influence
Answer: A
Explanation:
Lagging metrics report what has been achieved by measuring the outcomes or results of past actions or activities. They are easy to measure but difficult to influence. They are useful for evaluating performance and validating hypotheses. Leading metrics predict what is likely to happen in the future by measuring the inputs or drivers of future outcomes or results. They are difficult to measure but easy to influence. They are useful for forecasting and influencing performance. Reference: ITIL 4 Leader: Digital and IT Strategy, page 83-84
NEW QUESTION # 34
An organization identified activities that are performed by many different people who follow detailed procedures to ensure they carry out all the steps. The procedures are very clear, and if staff follow the exact steps in the procedure then the results are always good, but this takes a lot of time.
- A. Simple automation
- B. Intelligent automation
- C. Complex automation
- D. Technology replacement modernization
Answer: A
Explanation:
Simple automation is about using technology to automate repetitive and standardized tasks that follow clear and detailed procedures. This can help reduce human errors, save time and resources, and improve efficiency and quality. Reference: ITIL 4 Leader: Digital and IT Strategy, page 63
NEW QUESTION # 35
An organization is planning a large scale digital transformation programme to significantly improve its digital capabilities. Which Is the BUT approach for defining and implementing this programme?
- A. individual initiatives should be defined and implemented separately
- B. A digital task force should be appointed to define and Implement me programme
- C. The Chief Digital Officer should define and implement the programme
- D. The organization's governing body should define and implement the programme
Answer: B
Explanation:
A digital task force is a cross-functional team that is responsible for defining and implementing a large scale digital transformation programme. This can help ensure that the programme is aligned with the organization's vision and strategy, has clear objectives and scope, follows a structured approach, leverages best practices and innovation, and delivers value to the organization and its stakeholders. Reference: ITIL 4 Leader: Digital and IT Strategy, page 47-48
NEW QUESTION # 36
An organization is achieving better results than its competitors by developing unique technical and organizational solutions. These solutions are kept confidential.
What is this an example of?
- A. Organizational agility
- B. Resource-based advantage
- C. Customer relevance
- D. Incumbency advantage
Answer: B
NEW QUESTION # 37
Which type of risk is MOST LIKELY to be identified by modeling and test reviews?
- A. Dis risk
- B. innovation risk
- C. Cyber security risk
- D. Engagement risk
Answer: C
NEW QUESTION # 38
An organization has started a digital transformation programme, and wants to create a culture of innovation.
This month, the CIO plans to deliver a presentation on how chatbots can improve the customer registration experience.
Which approach is the CIO using to support the programme?
- A. Working with workflow and talent management
- B. Encouraging digital technology opportunities
- C. Establishing a mantel intelligence culture
- D. Giving employees time for training and development
Answer: B
NEW QUESTION # 39
A service provider has a new strategy which involves them selling services via third parties, and also from their own website. This new sales channel should bring additional customers, and may also have a positive effect on direct sales because it increases brand recognition.
Which parallel operating model is appropriate for this situation?
- A. Concurrence
- B. Cannibalism
- C. Erosion
- D. Synergism
Answer: D
NEW QUESTION # 40
An organization has identified an opportunity to provide increased value to the healthcare user market. It wants to provide online access to healthcare services before its competition.
Which is the NST value proposition for the healthcare user market to include in the strategy?
- A. Consumers will be able to access advice and request prescriptions quickly at al limes without attending a medical facility
- B. The organization will be able to utilize Innovative technology to develop software apps in faster times to market
- C. Shareholder will receive Improve dividends from increased proms without significant Investment
- D. Healthcare professionals will be able to promote the services to healthcare users and reduce costs
Answer: D
NEW QUESTION # 41
An organization is reviewing its internal and external sources of finance to understand how much money is available from each source.
Which concept BEST explains the focus of this review?
- A. Funding mix
- B. Capital expenditure
- C. Freemium models
- D. Operating expenditure
Answer: A
NEW QUESTION # 42
An organization is developing an innovative way of using technology to help them meet regulatory requirements for healthcare products more easily. This will enable them to provide new products and services to retail, general practitioners, and hospital consumers faster and at a lower price than their competition.
Which term BEST describes this process?
- A. Ecosystem disruption
- B. Market relevance
- C. External focus
- D. Industry disruption
Answer: D
NEW QUESTION # 43
Which is an example of industry disruption?
- A. A mobile phone provider has adopted a new operating model in response to threats from the competition which has resulted In the provider becoming the market leader
- B. A service provider has launched a new app to support collaboration that is easy to use, and is popular with consumers from many markets
- C. An organization transitioned a large number of its services to a cloud provider to remain competitive In their market
- D. A software provider has developed a new satellite navigation system for the serf-driving cat market that has become the system of choice for car manufacturers
Answer: D
Explanation:
A software provider has developed a new satellite navigation system for the self-driving car market that has become the system of choice for car manufacturers is an example of industry disruption. Industry disruption is about creating new markets or value propositions that challenge or replace existing ones. The software provider has created a new value proposition for the self-driving car market that has disrupted the existing satellite navigation systems and gained a competitive advantage. Reference: ITIL 4 Leader: Digital and IT Strategy, page 37-38
NEW QUESTION # 44
An organization has established a dear vision for digital transformation and has started their transformation journey. They have documented al their value streams and started to improve these. They use technology appropriately to maximize customer experience and operational excellence. They understand and manage risks, and they have a comprehensive approach to Identifying and using innovative Ideas.
What else do they need lot the digital transformation to succeed?
- A. Management of staff skills and competence
- B. Management of threats and opportunities
- C. Linked processes and practices to value creation
- D. Improved use of automation
Answer: A
NEW QUESTION # 45
An organization develops and delivers a range of digital products and services.
Which is the BEST approach to addressing the risks related to digital technology?
- A. Reducing the use of digital technology
- B. Taking small, calculated risks that do not have a large impact
- C. Focusing on protecting the assets inside the organization
- D. Accepting extra work and investing in large projects
Answer: B
NEW QUESTION # 46
Which is NOT an essential consideration when developing a digital strategy?
- A. Understanding emerging technologies Hal could affect the organization
- B. Understanding how to identify potential opportunities
- C. Understanding the risks involved with digital opportunities
- D. Understanding which systems will form die digital technology programme
Answer: D
Explanation:
Understanding which systems will form the digital technology programme is not an essential consideration when developing a digital strategy. It is a more detailed and technical aspect that can be defined later in the implementation phase. The essential considerations when developing a digital strategy are more focused on understanding the organization's vision, goals, values, customers, markets, competitors, opportunities, risks, and capabilities. Reference: ITIL 4 Leader: Digital and IT Strategy, page 5-6
NEW QUESTION # 47
Why might an organization choose to Implement an Innovation even though it does not meet its minimum requirement for "return on Investment' (ROI)?
- A. The innovation is essential for the a organization to survive
- B. The innovation is low risk
- C. The innovation is low cost
- D. The innovation will deliver significant benefit for the organization
Answer: D
Explanation:
The innovation will deliver significant benefit for the organization is a reason why an organization might choose to implement an innovation even though it does not meet its minimum requirement for "return on investment" (ROI). This means that the organization values the long-term or intangible benefits of the innovation more than the short-term or financial returns. For example, the innovation might enhance customer satisfaction, brand reputation, market share, or social impact. Reference: ITIL 4 Leader: Digital and IT Strategy, page 27-28
NEW QUESTION # 48
An organization has identified three initiatives to support a digital transformation strategy:
1. Upgrading technology
2 Adopting new software development approaches
3. Changing the structure of teams and departments
The project, management office has been tasked with Identifying and developing the business case(s) needed to review these initiatives Which is the BEST approach to take when creating the business case(s)?
- A. Create one business case for the organizational change, and another for the remaining Initiatives
- B. Create three different business cases providing justification for each Initiative
- C. Create one single business case that provides justification for all three initiatives
- D. Create one business case for the technology upgrade, and another for the remaining Initiatives
Answer: D
NEW QUESTION # 49
Which parallel model is based on using the Income generated by an existing business model to fund a new digital business model until can fund itself?
- A. Concurrence
- B. synergism
- C. Cannibalism
- D. Erosion
Answer: B
NEW QUESTION # 50
An organization has identified an opportunity to provide increased value to the healthcare user market. It wants to provide online access to healthcare services before its competition.
Which is the NST value proposition for the healthcare user market to include in the strategy?
- A. The organization will be able to utilize Innovative technology to develop software apps in faster times to market
- B. Healthcare professionals will be able to promote the services to healthcare users and reduce costs
- C. Shareholder will receive Improve dividends from increased proms without significant Investment
- D. Consumers will be able to access advice and request prescriptions quickly at al limes without attending a medical facility
Answer: D
NEW QUESTION # 51
An organization has decided to use 'customer analytics' techniques to identify opportunities to improve its products and services.
Which is the MOST beneficial approach for meeting this objective?
- A. Using data obtained from direct distribution channels
- B. Avoiding the use of subjective factors such as informal feedback
- C. Using data obtained from digital communication channels
- D. Correlating usage and support data with environmental factors
Answer: D
NEW QUESTION # 52
An organization is performing a digital readiness assessment. The results of areas that have been assessed are:
* The value streams for creating and maintaining digital services are clearly defined
* There is a need to improve how automation is used to create digital services
* The organization's attitude to risk does not match their digital strategy Which other area should be assessed?
- A. The business case for organizational transformation
- B. The activities and processes used for managing services
- C. The organization's approach to responding to threats
- D. The policies and practices for staff development and learning
Answer: D
NEW QUESTION # 53
An IT manager is creating a business case to justify the investment required to replace existing technology with new cloud services to support a digital transformation strategy.
What should be described in the section on opportunity cost?
- A. The estimated increase in revenue generated from sales of the new services
- B. The value that would be generated if the organization made a different investment
- C. The technology and resource costs of migrating to the cloud services
- D. The ongoing cost of maintaining and supporting the cloud services
Answer: B
NEW QUESTION # 54
Which technique or framework can BEST help to identify a broad range of strategic risks?
- A. PESTLE
- B. OKR
- C. Portfolio optimization
- D. Customer analytics
Answer: A
NEW QUESTION # 55
A commercial service provider is using PESTLE analysis to help them develop a new strategy. Their customers work in a regulated environment and expect the IT services to be delivered through multiple channels.
Which factor is the MOST relevant to consider in this situation?
- A. Service provider policies for reusing and removing IT equipment are maintained and audited
- B. Service provider staff have many skills and can support a range of different technologies
- C. Government policies for using secure IT systems change regularly and will affect the IT services
- D. Service provider value streams for creating new IT services are too complex and outdated
Answer: C
NEW QUESTION # 56
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