Full C_C4HL2C_92 Practice Test and 90 unique questions with explanations waiting just for you!
SAP Certified Business Associate Dumps C_C4HL2C_92 Exam for Full Questions - Exam Study Guide
NEW QUESTION 52
What are somre of the features of the SAP Sales Cloud Solution?
- A. Mobile and offline capabilities
- B. Simple Ul
- C. Lead, Opportunity, account management with embedded Machine Learning for insight
- D. Industry variations like retail for consumer goods products industries
- E. Fully integrates with ERP and S/4 HANA
Answer: A,B,C,D,E
NEW QUESTION 53
What is the order of the generic Lead-to-Cash stages?
- A. Unidentified to Identified Contact, Lead, Opportunity, Quote, Customer Order, Contract/ Order Management, Fulfillment, Invoicing
- B. Unidentified to Identified Contact, Lead, Opportunity, Quote, Customer Order, Contract/ Order Management, Invoicing, Fulfillment
- C. Identified Contact, Lead, Opportunity, Quote, Customer Order, Contract/ Order Management, Fulfillment, Invoicing
- D. Identified Contact, Lead, Opportunity, Quote, Customer Order, Contract/ Order Management, Invoicing, Fulfillment
Answer: A
NEW QUESTION 54
What are examples of no touch customer experiences?
- A. call
- B. email
- C. chatbot
- D. push notification
Answer: C,D
NEW QUESTION 55
What is SAP Enterprise Preference Management (EPM) made up of?
- A. SAP Roles Management and SAP Customer Identity
- B. SAP Customer Identity and SAP Customer Profile
- C. SAP Customer Consent and SAP Customer Profile
- D. SAP Customer Identidy and SAP Roles Management
Answer: C
NEW QUESTION 56
What does CPQ do?
- A. Generate proposal/offer - create compelling offers fast
- B. Configure products - eliminate errors
- C. Price - increase revenue and margins
- D. Managed by Business Users - avoid waiting for IT help
- E. Analyze and report - ensure offers are effective
- F. Negotiate -Approval processes drive discipline
- G. Select products and offers - Increase cross-sell and upsell
Answer: A,B,C,D,E,F,G
NEW QUESTION 57
What are examples of low touch customer experiences?
- A. email
- B. video chat
- C. SMS
- D. chat
- E. field service repair
- F. phone
Answer: A,B,C,D,F
NEW QUESTION 58
What types of scores does SAP Marketing Cloud provide to enrich customer and consumer profiles?
- A. Heuristic Scores
- B. Benchmark Scores
- C. Ranking Scores
- D. Predictive Scores
Answer: A,D
NEW QUESTION 59
Where would a Fulfillment manager monitor subscriptions details and ensure that nothing is missing?
- A. SAP Sales Cloud
- B. SAP S4HANA
- C. SAP C4HANA
- D. SAP Subscription Billing
Answer: D
NEW QUESTION 60
Where is it possible to create a campaign email offering customers a 10% discount pointing it to the store?
- A. In Lotus Notes
- B. In the Campaign Designer
- C. In the Lead Nurture Stream App
- D. In Outlook
Answer: B
NEW QUESTION 61
Which SAP Sales Cloud tools support sales representatives in the Lead-to-Opportunity stage?
- A. Lead Scoring
- B. Quote Management
- C. Deal Finder
- D. Homepage dashboard
- E. Commissions overview
Answer: A,C,D
NEW QUESTION 62
What are the 5 main features of the SAP Marketing Cloud?
- A. Building experiences based on specific contact preferences to engage them
- B. Driving attributed revenue by measuring success through reporting the return of Marketing Investment on the Campaigns
- C. Automatically scoring Leads based on customer interaction and converting them into Opportunities
- D. Identifying high-value accounts
- E. Understanding Influencers and Decision Makers with their individual interests and preferences
- F. Aligning/Orchestrating Marketing and Sales efforts. Ex. Marketing triggering a campaign that engages Sales (through leads or tasks)
Answer: A,B,D,E,F
NEW QUESTION 63
What can be used for Terms of Service renewals?
- A. SAP CIAM
- B. SAP Customer Profile
- C. SAP Customer Consent
- D. SAP EPS
Answer: C
NEW QUESTION 64
True or false: SAP Marketing Cloud is delivered with the SAP Cloud Platform Identity Authetication, SAP Analytics Cloud and SAP Cloud Platform Integration.
- A. True
- B. False
Answer: A
NEW QUESTION 65
What is Calliduscloud?
- A. It is a cloud based solution aggregating billing information from multiple Orders and turning them into a single invoice on SAP S/4HANA
- B. It is a cloud based solution for sales effectiveness and performance inside SAP Sales Cloud
- C. It is a cloud based solution that comes with an out of the box kit for your online store front
- D. It is a cloud based solution for sales reps to manage their quotes on CPQ
Answer: B
NEW QUESTION 66
What is a Spiral of Influencers?
- A. It is a list of contacts who might be able to help a particular sales rep close a deal
- B. It is a list of contacts who might prevent a deal from happening
Answer: A
NEW QUESTION 67
Define the stage: A customer interaction is captured and scored, creating a lead. Market retargets the customer to remind him/her of the offer with the goal of handling the lead to sales, potential is qualified and lead is converted to opportunity.
- A. Opportunity-to-Quote/Cart
- B. Lead-to-Opportunity
- C. Quote-to-Order
- D. Contact-to-lead
Answer: B
NEW QUESTION 68
True or False: On a high level, the seamless Demand and Supply are represented by C4HANA on the Demand Chain and by S4HANA on the Supply Chain.
- A. True
- B. False
Answer: A
NEW QUESTION 69
Which SAP Solutions compose the Customer Experience End-to-End process?
- A. SAP C/4HANA, SAP S/4HANA, SAP Leonardo, SAP Fiori
- B. SAP C/4HANA, SAP ESP, SAP Leonardo, SAP Analytics Cloud
- C. SAP C/4HANA, SAP HANA, SAP Leonardo, SAP Fiori
- D. SAP C/4HANA, SAP S/4HANA, SAP Leonardo, SAP Analytics Cloud
Answer: D
NEW QUESTION 70
Where would a Fulfillment manager monitor sales orders coming in from the Commerce Cloud and ensure that nothing is missing?
- A. SAP Sales Cloud
- B. SAP Commerce Cloud
- C. SAP Service Cloud
- D. SAP S4HANA
Answer: D
NEW QUESTION 71
Define the stage: the order is dispatched, customer confirms product has been delivered, technitian installs the product, subscription is billed, customer gets combined invoice and a salesperson is able to view his/her commission.
- A. Order-to-Cash
- B. Quote-to-Order
- C. Delivery-to-lnvoicing
- D. Billing-to-Cash
Answer: A
NEW QUESTION 72
Once a Solution Order is created in SAP Commerce Cloud, it is split in which Order types?
- A. One-time-orders and recurrent orders
- B. Made-to-order, one-time-orders and recurrent orders
- C. Physical Items, Services and Subscriptions
- D. Physical Items, Extras, Services and Subscriptions
Answer: C
NEW QUESTION 73
What is a typical scenario to gather experience data in the Quote-to-Order stage?
- A. A post-purchase survey
- B. Acomplaint in SAP Commerce Cloud
- C. A feedback button on the quote page
- D. A pre-purchase product page feedback survey
Answer: A
NEW QUESTION 74
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