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Updated: Jul 26, 2026

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Microsoft AB-620 Exam Overview:

Certification Vendor:Microsoft
Exam Name:Designing and Building Integrated AI Agent Solutions in Copilot Studio
Exam Number:AB-620
Certificate Validity Period:1 year
Available Languages:English
Exam Price:Varies by country/region
Exam Format:Proctored Exam, Multiple Choice, Case Study, Interactive Components
Exam Duration:120 minutes
Related Certifications:Microsoft Certified: AI Agent Builder Associate
Sample Questions:Microsoft AB-620 Sample Questions
Exam Way:Online proctored exam or authorized Pearson VUE testing center.
Pre Condition:No mandatory prerequisite exam. Recommended experience with Microsoft Copilot Studio, Power Platform, Dataverse, Power Fx, REST APIs, generative AI concepts, MCP, RAG, and enterprise integration scenarios.
Official Syllabus URL:https://learn.microsoft.com/en-us/credentials/certifications/resources/study-guides/ab-620

Microsoft AB-620 Exam Syllabus Topics:

SectionWeightObjectives
Integrate and Extend Agents in Copilot Studio40-45%- Integrate agents with enterprise systems
  • 1. Implement Model Context Protocol (MCP)
  • 2. Use connectors and custom connectors
  • 3. Integrate REST APIs and external services
  • 4. Configure Azure AI Search and enterprise knowledge sources
  • 5. Integrate with Microsoft Foundry and Azure services
- Build advanced agent solutions
  • 1. Automate computer-use and orchestration scenarios
  • 2. Design and implement multi-agent solutions
  • 3. Create agent flows
  • 4. Implement human-in-the-loop workflows
  • 5. Configure actions and tools
Plan and Configure Agent Solutions30-35%- Plan agent solutions
  • 1. Plan integration with enterprise systems
  • 2. Plan responsible AI strategy
  • 3. Plan identity strategy
  • 4. Evaluate security and governance considerations
  • 5. Design agents for internal or external audiences
  • 6. Plan reusable agent components
  • 7. Plan channels and deployment
Test and Manage Agents20-25%- Monitor and manage agent solutions
  • 1. Test and validate agent behavior
  • 2. Apply responsible AI practices
  • 3. Manage deployments and environments
  • 4. Monitor agent flows and performance
  • 5. Use Power Platform pipelines and ALM processes
  • 6. Implement governance and security controls

Microsoft Designing and Building Integrated AI Agent Solutions in Copilot Studio Sample Questions:

1. A team is developing an agent in Copilot Studio and wants to evaluate its behavior before expanding access.
The team needs a repeatable, consistent method to test the agent using predefined interactions.
You need to ensure that agent responses can be evaluated consistently across multiple test runs.
What should you do?

A) Change the evaluation method to a qualitative approach.
B) Enable telemetry and analytics to monitor intent matches, fallback usage, and response frequency.
C) Define test sets of prompts and expectations.
D) Publish the agent to additional channels for broader usage.
E) Review evaluation scores from previous production sessions.


2. Drag and Drop Question
An agent in Copilot Studio must retrieve real-time data from an external system that exposes a REST API. The API returns structured JSON responses and requires authentication.
To meet the business needs, the solution must meet the following requirements:
- The agent calls a REST API during a conversation.
- The REST API call runs with proper authentication.
- The REST API response is available to the topic at runtime.
You need to configure the REST API to meet the requirements.
What should you configure for each requirement? To answer, move the appropriate configurations to the correct requirements. You may use each configuration once, more than once, or not at au. You may need to move the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.


3. Hotspot Question
A team is preparing to evaluate an agent in Copilot Studio before expanding access to additional users.
The team must select an evaluation method that meets the following requirements:
- Use a fixed set of prepared interactions.
- Determine responses against a predefined baseline.
- Support consistent comparison across repeated test runs.
You need to determine the evaluation method that satisfies the evaluation requirements.
Which evaluation method should you select for each requirement? To answer, select the appropriate option in the answer area.
NOTE: Each correct selection is worth one point.


4. A team has an existing agent in Copilot Studio and must move it to a different target location without rebuilding the agent. Some builders use Copilot Studio in the web app, while others use Copilot Studio in Microsoft Teams.
You need a supported approach to move the existing agent to the target location using ALM practices. The solution must avoid rebuilding the agent.
You need to move the existing agent to the target location using a supported method.
What should you do?

A) Create a custom solution, add the existing agent to the solution, export the solution with the agent, and import the solution into the target environment.
B) Duplicate the agent in the source and manually recreate the changes in the target to avoid solution dependencies.
C) Remove agent components directly from the solution so that export and import will succeed.
D) Publish the agent to a channel and use the channel configuration as the transport mechanism to the target environment.


5. Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear on the review screen.
An agent uses a flow that calls an external service which can occasionally fail or time out.
When a failure occurs, the agent must meet the following requirements:
- Must not terminate silently.
- Must send a notification containing the error details.
You need to configure the agent flow so that failures are handled in a controlled and predictable way.
Solution: Configure run after conditions for failure paths.
Does the solution meet the goal?

A) Yes
B) No


Solutions:

Question # 1
Answer: C
Question # 2
Answer: Only visible for members
Question # 3
Answer: Only visible for members
Question # 4
Answer: A
Question # 5
Answer: A

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