78950X Certification Overview - [Sep 06, 2022] Latest 78950X PDF Dumps
The Best Avaya 78950X Study Guides and Dumps of 2022
NEW QUESTION 17
Which type of activity code requires skillsets to be assigned?
- A. Post Call Processing Reason code
- B. Not Ready Reason code
- C. Walk Away Reason code
- D. Activity code
Answer: D
NEW QUESTION 18
Which tool or web page does the administrator use to manually synchronize IP Office and Avaya Contact Center Select (ACCS) user data?
- A. ACCS, Configuration component
- B. IP Office Web Manager
- C. ACCS, Contact Center Manager component
- D. IP Office System Status
Answer: D
NEW QUESTION 19
For an Avaya Contact Center Select (ACCS) Software Appliance deployment, where is the Windows Operating System license obtained?
- A. It is not required for a VMware deployment.
- B. It is included in the Avaya Contact Center Select Software Appliance
- C. It is downloaded from PLDS.
- D. It is supplied by the customer.
Answer: D
NEW QUESTION 20
Refer to the exhibit.
The SIP Gateway Manager Management Client is showing CTT Proxy is DISCONNECTED.
From the information in the exhibit, what is the root cause of this problem?
- A. The service password in IP Office does not match in ACCS.
- B. The SIP Ext allocated for Avaya Contact Center Select (ACCS) has the Login code incorrectly set.
- C. The TAPI/DevLink3 is not checked in Security Settings.
- D. The system password does not match between IP Office and WebLM.
Answer: C
NEW QUESTION 21
Which three certificates are needed by the Avaya Contact Center Select (ACCS) server for TLS transport for the Voice proxy and CTI link? (Choose three.)
- A. A CA root certificate from Private or Public CA
- B. A CA root from IP Office server
- C. A signed certificate in .crt format
- D. A signed certificate in .p12 format
- E. A signed certificate in .pl2 format
Answer: A,B,D
NEW QUESTION 22
In the Avaya Contact Center Select (ACCS) System Control and Monitor Utility, which steps will allow an individual service to be stopped and started?
- A. Enter the advanced password, right click on the service and select restart.
- B. Right click on the service and select reboot.
- C. Enter the advanced password, right click on the service and select end process.
- D. Right click on the service and select restart.
Answer: A
NEW QUESTION 23
Which two statements about Thick Provisioning are true? (Choose two.)
- A. It requires less disk space overall than Thin Provisioning.
- B. It allows the Software Appliance image to be deployed faster.
- C. It prevents over allocation of hard disk resources.
- D. It improves hard disk performance.
Answer: A,C
NEW QUESTION 24
When creating custom announcements for application flows and scripts, in which format should they be created?
- A. WAV files
- B. MP3 files
- C. MP4 files
- D. VBK files
Answer: B
NEW QUESTION 25
What are three of the Avaya Contact Center Select (ACCS) data sets that must be backed up to protect the ACCS system? (Choose three.)
- A. WebLM
- B. CCT
- C. CCMA
- D. ADMIN
- E. REGISTRY
Answer: A,B,C
NEW QUESTION 26
Which three tools can be used to show the status of the SIP extension used for calls that are not arriving at the Avaya Contact Center Select (ACCS)? (Choose three.)
- A. IP Office System Status Application
- B. Window Event Viewer
- C. IP Office System Monitor Tool
- D. ACCS SGM Management Client
- E. IP Office Web Manager
Answer: B,C,E
NEW QUESTION 27
A customer with Contact Center Multimedia (CCMM) installed needs to create, modify, and monitor outbound campaigns.
Which CCMM tool provides this functionality?
- A. The Multimedia Contact Manager
- B. The outbound campaign Management Tool
- C. The E-mail Manager
- D. The CCMA
Answer: D
NEW QUESTION 28
The SIP Domain for the IP Office is set to ukaccslpoll.lab.trn.com.
When administering the IP Office to work with Avaya Contact Center Select (ACCS), which two steps are required? (Choose two.)
- A. Administer the ACCS system SIP Domain to match the IP Office.
- B. Verify that SIP Registrar Enable is configured in the IP Office VoIP settings.
- C. Change the IP Office SIP Domain to match the ACCS system.
- D. Verify SIP trunks are available for the ACCS integration.
Answer: B,C
NEW QUESTION 29
Which two parameters does the Avaya Aura Media Server (AAMS) default locale setting control? (Choose two.)
- A. The language for the User Interface
- B. The keyboard requirements
- C. The locale of ringback that can be played by Avaya Contact Center Select (ACCS) scripts
- D. The locale used for default prompts and announcements
Answer: A,D
NEW QUESTION 30
How many Multimedia users are fully configured within the sample users on Avaya Contact Center Select (ACCS)?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: A
NEW QUESTION 31
In Avaya Contact Center Select (ACCS), voice calls are directed to ACCS via the ACCS SIP extension.
For voice calls to be answered by ACCS, what are two places where Route points (CDNs) are defined? (Choose two.)
- A. IP Office Configuration
- B. ACCS CCMA Configuration
- C. Orchestration Designer (OD)
- D. ACCS CCMM Administrator
Answer: A,C
NEW QUESTION 32
A user's access to prompt management controls through the Launchpad is controlled through which three controls? (Choose three.)
- A. Basic Launchpad rights
- B. Element Manager login
- C. Windows group security
- D. Access class
- E. Partitions
Answer: A,D,E
NEW QUESTION 33
A call variable is useful because of which two characteristics? (Choose two.)
- A. Only call variables of type Integer can be used as wild variables.
- B. They can be assigned a range of values when they are created in the variable editor.
- C. Their values can be changed during a call session to serve as a collector for caller entered information.
- D. They can be changed from call variable to global variable during a call session.
Answer: B,C
NEW QUESTION 34
Information in the Avaya Contact Center Select (ACCS) historical database Is summarized into interval, daily, weekly, and monthly summaries.
If the current time is 8:05 AM, when could the first interval report be created that would include current activity?
- A. After 9:00 AM
- B. Any time after 8:05 AM
- C. After 8:15 AM
- D. After midnight
Answer: A
NEW QUESTION 35
Which two statements about Campus Business Continuity are true? (Choose two.)
- A. The active and standby servers must be in the same location and network subnet using static IP addresses.
- B. The active and standby Avaya Contact Center Select (ACCS) must be visualized on the same VMware host servers.
- C. To support Business Continuity resiliency, the Avaya Contact Center Select (ACCS) agents must each have an associated Windows domain user account in the same Windows domain as the active and standby servers.
- D. The active and standby Avaya Contact Center Select (ACCS) servers are in different network subnets and/or campus locations.
Answer: B
NEW QUESTION 36
Which three applications are included with the IP Office admin suite Installation? (Choose three.)
- A. System Status
- B. IP Office Platform Manager
- C. System Monitor
- D. IP Office Manager
- E. Avaya Grep
Answer: A,C,D
NEW QUESTION 37
In the Avaya Contact Center Select (ACCS) System Control and Monitor Utility, a gray padlock next to a service may indicate which two conditions? (Choose two.)
- A. The service is in the process of shutting down.
- B. The patches for that service are out of date.
- C. The service is not licensed.
- D. The service was disabled because it is not being used.
Answer: B,C
NEW QUESTION 38
Refer to the exhibit.
How many email agents are licensed on this Avaya Contact Center Select (ACCS) system?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: C
NEW QUESTION 39
Which two types of pegging thresholds will Impact both real-time displays and historical reports? (Choose two.)
- A. Short call
- B. Service Level
- C. Service Factor
- D. Display
Answer: A,D
NEW QUESTION 40
When configuring a scheduled backup using the Contact Center Database Maintenance utility, which three statements are true? (Choose three.)
- A. You can schedule on a frequency of a specific date.
- B. You can only backup one database (either CCMS, CCMA, CCT, or CCMM) at a time.
- C. The backup folder contains backup files for each application you select.
- D. You can schedule multiple applications for backup in a single scheduling task.
- E. Regularly occurring backups create a new backup folder for the previous backup.
Answer: A,B,C
NEW QUESTION 41
What are the two locations where a historical report can be saved? (Choose two.)
- A. In the Scheduled Events folder
- B. In the Public Report Templates folder
- C. In a Group folder
- D. In the Private Report Templates folder
Answer: C,D
NEW QUESTION 42
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