Get real ITIL-4-MSF exam questions for better preparation
Real Peoplecert ITIL-4-MSF practice exam questions for easy pass!
Updated: Jul 31, 2026
No. of Questions: 194 Questions & Answers with Testing Engine
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Peoplecert ITIL-4-MSF Exam Overview:
| Certification Vendor: | PeopleCert |
| Exam Name: | ITIL 4 Specialist: Monitor, Support and Fulfil |
| Exam Number: | ITIL4-MSF |
| Passing Score: | 65% |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 60 |
| Exam Format: | Multiple choice, Closed book |
| Available Languages: | English, Chinese, French, German, Italian, Japanese, Polish, Portuguese (Brazilian), Spanish |
| Certificate Validity Period: | 3 years (renewal via PeopleCert membership/CPD) |
| Exam Price: | Varies by region (exam voucher included with accredited training) |
| Related Certifications: | ITIL 4 Foundation ITIL 4 Practice Manager |
| Sample Questions: | Peoplecert ITIL-4-MSF Sample Questions |
| Exam Way: | Online proctored / delivered through PeopleCert testing platform |
| Pre Condition: | ITIL 4 Foundation (any version) or ITIL 4 Managing Professional Certificate; completion of accredited training required before exam results are released |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil4-practices-monitor-support-and-fulfil-batch-1-3682 |
Peoplecert ITIL-4-MSF Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Monitor, Support and Fulfil Practices Overview | - Monitoring and Event Management - Service Request Management - Service Desk Practice - Problem Management - Incident Management |
Peoplecert ITIL 4 Specialist: Monitor, Support and Fulfil Sample Questions:
1. A service provider identified several errors in the third-party software which cannot be resolved for various reasons. The application management team identified a way to prevent incidents related to these errors. However, the team is conscious of the errors and needs to monitor and regularly review them to ensure that the impact assessment and the workarounds remain valid.
How can automation of problem management support the team in this situation?
A) By supporting the problem management metrics
B) By supporting integration with change records
C) By supporting problem diagnosis with machine learning
D) By supporting automated correlation of incidents
2. Which process has an output of 'stakeholder notifications'?
A) Monitoring planning
B) Ensuring that events are detected, interpreted, and if needed acted upon as quickly as possible
C) Event handling
D) Monitoring and event management review
3. Which problem management process has inputs from external user and professional communicates?
A) Error control
B) Reactive problem identification
C) Proactive problem identification
D) Problem control
4. Which of the following is the BEST description for events?
A) Configuration item's change of state that might lead to financial losses
B) Configuration item's change o! state that can be observed
C) Configuration item's change of state that has significance for the management of a service
D) Configuration item's change of state regardless of its impact
5. Which situation MOST likely requires functional escalation?
A) SLA targets are exceeded
B) A user requests a password reset
C) A service request is completed
D) An analyst lacks technical expertise to resolve an incident
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: D |
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