Get real ITIL-SOA exam questions for better preparation

Real Peoplecert ITIL-SOA practice exam questions for easy pass!

Updated: Aug 19, 2026

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Peoplecert ITIL-SOA Exam Overview:

Certification Vendor:PeopleCert / Axelos
Exam Name:ITIL Intermediate Module - Service Offerings and Agreements
Exam Number:ITIL-SOA / ITILSC-SOA
Exam Format:Closed-book, Scenario-based multiple-choice, Complex case-study format
Certificate Validity Period:Lifetime (no renewal required under ITIL v3 scheme)
Exam Price:$300–$500 USD (varies by region/provider)
Exam Duration:90 (113 for non-native English speakers)
Related Certifications:ITIL Expert
ITIL Intermediate Qualifications
Managing Across the Lifecycle (MALC)
Available Languages:English, Spanish, German, French, Italian, Portuguese
Passing Score:70% (28 out of 40 marks)
Real Exam Qty:8 complex scenario-based items (40 total marks)
Recommended Training:Accredited Training Organizations (ATO)
Exam Registration:PeopleCert Exam Registration
Axelos Official Page
Sample Questions:Peoplecert ITIL-SOA Sample Questions
Exam Way:Online proctored or in-person at authorized test centers
Pre Condition:Hold valid ITIL Foundation Certificate (v3, 2011, or ITIL 4 Foundation); complete minimum 30 hours of accredited training; 2–4 years IT service management experience recommended
Official Syllabus URL:https://www.axelos.com/certifications/itil-certifications/itil-intermediate-level/service-offerings-and-agreements

Peoplecert ITIL-SOA Exam Syllabus Topics:

TopicDetails
Topic 1
  • Demand Management, Which Identifies Patterns Of Business Activity To Enable The Appropriate Strategy To Be Implemented
Topic 2
  • Financial Management For IT Services, Which Includes Ensuring Understanding Of The Service Value And The Management Of All Financial Considerations
Topic 3
  • Challenges, Critical Success Factors And Risks
Topic 4
  • Service Portfolio Management, Which Provides Documentation For Services And Prospective Services In Business Terms
Topic 5
  • Service Level Management, Which Sets Up A Service Level Agreement (SLA) Structure And Ensures That All Slas Have An Underpinning Support Structure In Place
Topic 6
  • Service Catalogue Management, Which Is Concerned With The Production And Documentation Of The Service Catalogue From A Business And A Technical Viewpoint
Topic 7
  • How The SOA Processes Rely On A Good Business Case
  • Overview Of SOA Processes And Basic Principles
Topic 8
  • How The SOA Processes Rely On A Good Understanding Of Return On Investment (ROI)

Reference: https://www.axelos.com/certifications/itil-certifications/itil-intermediate-level/service-offerings-and-agreements

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