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NEW QUESTION # 52
A sales manager at Northern Trail Outfitters (NTO) needs to give the another manager access to an account as well as its four child accounts. NTO has account hierarchies with a private sharing model. How should the sales manager enable access?
- A. Add the user to each child account team; visibility will then roll up to the parent account.
- B. Add the user to a public group for that account and share all child accounts to this group.
- C. Add the user manually to the parent account team and each of the child account teams.
- D. Add the user to the account team on the parent account; the child accounts will inherit access
Answer: C
NEW QUESTION # 53
What can a user with a Chatter External User profile do?
Answer:
Explanation:
The user can only log into Chatter and access groups they've been invited to and interact with members of those groups.
NEW QUESTION # 54
Cloud Kicks wants to use web to-lead so potential customers can submit requests for Its products. Some existing customers also use this form to request new products, but their requests are being blocked.
What should the consultant recommend to resolve this issue?
- A. Create another Duplicate Rule to run only when the current user is the default web to-lead creator, and set that rule to allow and report (without alert).
- B. Create a new matching rule that ignores contacts, and set the Duplicate Rule to allow and report (with alert).
- C. Modify the current Duplicate Rule to run only when the current user Is the default web to-lead creator, and set that rule to allow and report (with alert)
- D. Set up an API integration because web-to-lead and Duplication Rules are incompatible.
Answer: C
NEW QUESTION # 55
Northern Trail Outfitters' sales manager noticed the lead conversion ratio stayed the same for the healthcare industry even though the lead creation increased.
Which reporting tool should resolve the issue?
- A. Campaign dashboard by industry
- B. Industry performance dashboard
- C. Report on leads by source
- D. Report on lead lifetime by industry
Answer: D
NEW QUESTION # 56
Universal Containers has a single contact center that handles all service requests including chat, Cases, and
web form submissions. It is important that Reps are assigned work evenly so that all requests are handled in
the order they are received.
How would a Consultant address this requirement?
- A. Configure Omni-Channel with Most Available Routing
- B. Configure Omni-Channel with Least Active Routing
- C. Configure Case Assignment Rules
- D. Configure Live Agent Skills-based Routing
Answer: A
NEW QUESTION # 57
Universal Containers is using the Lightning Service Console for managing cases and wants to add a softphone
to enable click-to-call capability.
Which three configurations are needed for the softphone to work in Salesforce? Choose 3 answers
- A. Install an adapter from AppExdiange to work with third-party cn systems.
- B. Assign the Salesforce CTI license to Salesforce users.
- C. Assign the correct Salesforce users to the Call Center.
- D. Create a softphone layout and assign to user profiles.
- E. Enable Live Agent in their community to chat with an agent.
Answer: A,C,D
NEW QUESTION # 58
A customer needs chatter a custom mobile layout, and custom branding for its mobile users. Which solution
should a consultant recommend?
- A. Custom mobile
- B. chatter for mobile
- C. Mobile classis
- D. Salesforcel
Answer: D
NEW QUESTION # 59
CORRECT TEXT
What is an easy way to provide channel partners with easy accessto approved product documentation and ensure they are notified when it is updated?
Answer:
Explanation:
Enable
content in the partner portal and enable content email alertsfor partner users.
NEW QUESTION # 60
Universal Container has its sales representative enter a new lead whenever they are prospecting a new
customer, when qualify the new lead, a new opportunity must be created to track the deal. What would a
consultant recommend to enforce data quality and accuracy? Choose 3 answer
- A. Create an apex trigger to perform data quality check.
- B. Create lead conversion process.
- C. Map lead fields to corresponding opportunity field
- D. Enable validation rules on lead
Answer: B,C,D
NEW QUESTION # 61
Cloud Kicks requires sales associates to record all activities within Sales force. Which sales metric can be derived from these activities?
- A. Forecast Accuracy
- B. Rate of Contact
- C. Marketing Influence
- D. Close Rate
Answer: B
NEW QUESTION # 62
Sales reps at Cloud Kicks (CK) need to see the Opportunity amount with the Account's discount field. CK sales reps are located in different regions and use different currencies. A consultant creates a custom formula field on the Opportunity.
Which currency will the custom formula use for its value if the opportunity and account records have different currencies?
- A. Opportunity currency
- B. Corporate currency
- C. User currency
- D. Account currency
Answer: A
Explanation:
A custom formula field on the Opportunity object will use the currency of the opportunity record, regardless of the currency of the account or user records. This ensures that the formula field is consistent with other opportunity fields that use currency.
NEW QUESTION # 63
You can track Assets through Accounts, Contacts, Products, or Cases.
- A. False
- B. True
Answer: B
NEW QUESTION # 64
Universal Containers ts analyzing data to identify gaps, and wants to know which Accounts with open Opportunities are missing Contacts.
Which feature should a consultant recommend to build this report7
- A. Cross filter
- B. Custom filter
- C. Custom report type
- D. Joined report
Answer: A
NEW QUESTION # 65
While designing a Contact Center, which two solutions can be used to enable to manage multiple cases at the same time? Choose 2 answers
- A. Computer Telephone Integration
- B. Social Customer Service
- C. Interactive Voice Response
- D. Live Agent
Answer: B,D
NEW QUESTION # 66
An organization wants to keep separate systems as 'system of record'. How would you ensure data integrity in this scenario?
Answer:
Explanation:
Use integration to access data from various systems or keep it 'correct' based on updates driven through Salesforce.com
NEW QUESTION # 67
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