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Avaya 3302 Exam Syllabus Topics:

Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. You are unable to connect Avaya Contact Center Control Manager (ACCCM) to the Call Management System (CMS). Which ACCCM Windows service needs to be running?

A) Schedule Server
B) Synchronization Server
C) ProvisioningServer
D) Nav360 Import Service

2. A customer plans to install Avaya Contact Center Control Manager (ACCCM) with integration to Record, one-X, Voice Portal and Workforce Optimization (WFO).
Which connector affects the size and number of servers required?

A) Recorder
B) Workforce Optimization (WFO)
C) One-X
D) Voice Portal

3. When trying to login info the Avaya Contact Center Control Manager (ACCCM) web portal for the first time, you receive a message that the authentication failed. You know that you need to look in the c:\windows\system32 folder and the windows\syswow64 folders.
What is the name of the file you need to check?

A) passwdconf.xml
B) passwd.conf
C) authconfig.xml
D) nav360config.xml

4. A company has deployed Avaya Contact Center Control Manager (ACCCM) with an Avaya Communication Manager (CM) solution. The administrator would like to assign specific permissions to a specific user. How can the administrator assign the permissions?

A) The administrator must assign the user with the correct group. Permissions areassignedat the group level only.
B) Assign the user a role and then customize the role for that user only in the permissionstab.
C) Create a custom role and assign the user to the role.
D) Assign multiple roles to the user to customize permissions.

5. You have configured Avaya Contact Center Control Manager (ACCCM) to use Active Directory with Single Sign On integration. A user complains that they are not able to add an extension. What should you check lo resolve the problem?

A) Verify that the ACCCM applicationis set to use Windows authentication in IIS.
B) Verify that a role under ACCCM permissions was treated with the necessary permissions to add a new extension, andthat belongsto the group assigned under the LDAP tab to the role.
C) Verify that the user has permission to accessACCCM.
D) Verify that a role under ACCCM permissions was created with the necessary permissions, and that user belongs to the group assigned under the LDAP tab to the role.

Solutions: