Real Avaya 3302 practice exam questions for easy pass!
Last Updated: Aug 08, 2026
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configuration & Administration | 20% | - System parameters and settings - Roles and permissions - Schedule server and automation tasks - User, agent and extension management |
| Topic 2: ACCCM Architecture & Components | 20% | - Server components and services - System overview and functionality - Database and licensing - Web interface and navigation |
| Topic 3: Maintenance & Troubleshooting | 10% | - Upgrades and updates - Common issues and resolution - Log analysis and monitoring - Backup and restore procedures |
| Topic 4: Installation & Deployment | 25% | - Prerequisites and compatibility - Post-installation validation - Server installation and configuration - License activation and setup |
| Topic 5: Integration & Connectivity | 25% | - Integration with Communication Manager - Firewall and security configuration - Integration with CMS, Call Recorder and other systems - Network ports and protocols |
1. You are planning a custom Avaya Contact Center Control Manager (ACCCM) installation.
The customer wants to use a remote SQL Server for the ACCCM database. You need to make sure that you can access the server with a standard SQL authentication before you move to the next step. Which statement describes how to test communications with the remote SQL server?
A) Run Windows Dcdiag.exe tool.
B) Use the Ping command to test connectivity.
C) Run Windows netdiagtest.
D) Use the ODBC connector on Windows to verify communication.
2. A customer provided a Windows 2008 R2 Server (or an Avaya Contact Center Control Manager (ACCCM) installation. You have to verify the Internet Information Server (IIS) settings Which two IIS component are necessary for ACCCM? (Choose two.)
A) enable Network DTC access
B) ASP CGI
C) MessageQueuing
D) WebDAV Publishing
E) ActiveServerPages
3. A customer has deployed Avaya Contact Center Control Manager (ACCCM) with Visual Phone capabilities. The administrator is trying to access the Visual Phone application to manage user's extension. However when the administrator launches the edit extension page, the View Visual Phone button does not appear. Which statement describes how to resolve the customer's problem?
A) The administrator must have access to the Standalone Application for the Visual PhoneinACCCMto see the View Visual Phone button.
B) The View Visual Phone buttonis located in the Visual Phonetab of the ACCCM administrator window.
C) The administrator must first find the user in the Userstab to access the Visual Phone button.
D) Theadministrator musthaveVisual Phone permissions in ACCCMto see the View Visual Phonebutton.
4. A customer plans to integrate Avaya Contact Center Control Manager (ACCCM) with Active Directory. Which statement describes the ACCCM requirement that is mandatory for connectivity?
A) The ACCCM server must be a member of the domain or a trusted domain.
B) Windows servermustbe 2008 R2 64-bit.
C) The LDAP Port must be 636.
D) Provisioning servermust run with Administrative Domain Account.
5. During Installation of Avaya Contact Center Control Manager (ACCCM), the installer did not have access to the license and elected to continue with the installation and install the file at a later time. The installer selected the default directories on a Windows 2008 R2 64- bit server.
Once the license is obtained, which two methods can he used to install the license?
(Choose two.)
A) Copy the file to C:\ProgramFiles (x86)\Avaya\Avaya Contact Center Control Manager\Services\License Server directory.
B) Copy the file to the C:\Wlndows\systom32directory.
C) Copy the file to C:\Program Files(x86)\Avaya\Avaya Contact Center Control Manager\Web\LicenseServer directory.
D) Copy the file to C:\Program Files\Avaya\Avaya Contact Center Control Manager\Services\License Server directory.
E) Rerun the Installation and select the option to install the license file.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B,E | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: A,E |
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