Get real SDM_2002001030 exam questions for better preparation

Which OSS Functions are mapped to Configuration Management?

• A. Resource Domain Management, Resource Planning & Optimization, Resource Logistics & Resource Status Monitoring.
• B. Workforce Management, Correlation & Root Cause Analysis, Resource Specification & Resource Performance Monitoring / Management.
• C. Resource Provisioning / Configuration, Resource Activation, Resource Inventory Mgt & Resource Specification.
• D. Voucher Management, Resource Planning & Optimization, Resource Logistics & Resource Status Monitoring.

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Which description is MOST descriptive of Network Operations in an Operator organisation?

• A. Network Operations is part of the Outsourced services and is responsible for managing all the NwOps functions: Fault Management; Configuration Management; Performance Management; Security Management; OSS Administration; Maintenance, It does not include but Network Planning activities.
• B. Network Operations provides the management of the operated network and all events that may cause any disruption of service to end users or cause it to be in a jeopardous state. It follows that the overriding delivery objective is to provide the quality of service as defined by the business and promised to the end users.
• C. Network Operations is the part of a customer's organisation that manages the Network Elements to ensure they are maintained and operative at all times to provide the quality of service promised to the end-users.
• D. Network Operations is managed by the Chief Technical Officer or equivalent and is the part of the organization responsible for matters of a technical nature including repairing the network to the quality standards agreed with their customers.

A mobile customer that is reporting excellent growth and margin in an emerging market is complaining bitterly about the quality of voice services. Which options, which are all truthful, do you choose to inform the customer? Note: the customer is accountable for site acquisition.

• A. The voice quality issue is the result of the rapid growth and it is recommended to slow down the growth rate.
• B. The voice quality issue is due to coverage problems that will improve over time.
• C. The voice quality issue is due to some sites not being available before the project planned dates and recommend temporary sites are implemented to cover the gap.
• D. The voice quality issue is not caused by NSN as it is a direct result of sites not being available before the planned date.

One of your Technical Support Engineer's has caused a major outage while carrying out a minor configuration change on an RNC. As the Technical Support Manager, what is the correct follow up action?

• A. Assign RNC configuration changes to only Senior Technical Support Engineers to minimise the risk of recurrence.
• B. Immediately inform the CT head so he can advise the customer that the issue has been resolved.
• C. Ensure the engineer receives the required training to ensure the error is not repeated.
• D. Reprimand the engineer and send a major outage report to the customer.

Which statements BEST describes how NwOps Solutions are put together?

• A. NwOps solutions must be part of a larger deal.
• B. It is mandatory that NwOps solutions must include shared delivery.
• C. NwOps solutions cannot deviate from the Operations Model.
• D. NwOps solutions must cater for the end-end business model of an individual Operator.