Get real MB2-868 exam questions for better preparation
Real Microsoft MB2-868 practice exam questions for easy pass!
Updated: Sep 06, 2025
No. of Questions: 102 Questions & Answers with Testing Engine
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Microsoft Dynamics CRM 2011 Applications Sample Questions:
1. In Microsoft Dynamics CRM 2011, the currency on an existing open opportunity is incorrect. The opportunity has no opportunity products. What should you do?
A) Create a copy of the opportunity, change the currency on the copy, and then delete the original opportunity.
B) Change the default currency for your user account. Then open the opportunity and run the Recalculate Opportunity command.
C) Open the opportunity, and then change the currency.
D) Create a new opportunity that has the correct currency, and then delete the original opportunity.
2. You need to schedule a phone call to a group of Accounts and Contacts,
followed three days later by an email message.
What should you do?
A) Create one campaign with two marketing lists.
B) Create one campaign with one marketing list.
C) Create one quick campaign.
D) Create two quick campaigns.
3. A lead stored in Microsoft Dynamics CRM 2011 does not want to purchase any products.
You need to disqualify the lead and remove it from the list of open leads.
What should you do?
A) Change the rating of the lead to Cold.
B) Convert the lead to a contact and then deactivate the contact record.
C) Change the status of the lead to No Longer Interested.
D) Convert the lead to an opportunity with a rating of Cold.
4. In Microsoft Dynamics CRM 2011, you need to create a new queue and restrict access to this queue to
only members of a specific team.
What should you do?
A) Create a new organization-owned queue with the team as owner. Assign an appropriate security role to the team members to access queues.
B) Create a new user-owned queue with the team members as owners. Assign an appropriate security role to the team members to access queues.
C) Create a new organization-owned queue with the team as owner. Assign an appropriate security role to the team to access queues.
D) Create a new team-owned queue with the team as owner. Assign an appropriate security role to the team to access queues.
5. In Microsoft Dynamics CRM 2011, you need to create an account, a contact, and an opportunity from a
lead.
What should you do?
A) Qualify the lead and convert it to an account. Create the contact and the opportunity with the values of the lead, and then attach them to the account.
B) Qualify the lead and convert it to an account and a contact. Create the opportunity with the values of the lead, and then attach it to the account.
C) Create the account, the contact, and the opportunity with the values of the lead. Then attach the contact and the opportunity to the account.
D) Qualify the lead and convert it to an account, a contact, and an opportunity.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: D |
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