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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. You are creating a personal dashboard in Microsoft Dynamics CRM 2011. Which of the following components can you include on the dashboard?

A) only charts
B) charts and lists
C) charts and reports
D) only reports

2. In Microsoft Dynamics CRM 2011, which field is required to create a manual campaign response?

A) Channel
B) Response Code
C) Parent Campaign
D) Customer

3. In Microsoft Dynamics CRM Online 2011, you create a static marketing list from an Advanced Find of
leads.
A month later, you lock and deactivate the marketing list.
Which of the following statements about the marketing list are true?

A) Marketing list members can be added after the list is activated.
B) Deleted leads remain in the marketing list.
C) Marketing list members cannot be qualified until the list is activated and unlocked.
D) Deleting a lead also removes the lead from the marketing list.

4. You are analyzing marketing data in Microsoft Dynamics CRM 2011.
Which of the following analysis tools are available to you?
(Choose all that apply.)

A) Auditing
B) Advanced Find
C) Dashboards
D) Charts

5. In Microsoft Dynamics CRM 2011, you need to send the Sales Attachment of a Sales Literature record to a
Customer.
What should you do?

A) Create an email message, add the Sales Attachment record, and send the email message to the Customer.
B) Create an email message, add the Sales Literature record, and send the email message to the Customer.
C) Open the Sales Attachment and send it to the customer as an email message.
D) Open the Sales Literature and send it to the customer as an email message.

Solutions: