Get real ITILFNDv4 exam questions for better preparation
Real EXIN ITILFNDv4 practice exam questions for easy pass!
Updated: Sep 15, 2026
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EXIN ITILFNDv4 Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | EXIN ITIL 4 Foundation Certification Exam (ITILFNDv4) |
| Exam Number: | ITILFNDv4 |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Practice Manager ITIL 4 Strategic Leader |
| Exam Duration: | 60 minutes |
| Exam Price: | Varies by region (~USD 200–350) |
| Certificate Validity Period: | No expiry (lifetime certification) |
| Available Languages: | Chinese (Simplified), English, Portuguese, Japanese, French, Spanish, German |
| Real Exam Qty: | 40 |
| Passing Score: | 65% (26 out of 40) |
| Exam Format: | Online or onsite proctored exam, Closed book exam, Multiple-choice questions |
| Recommended Training: | ITIL Official Training & Resources AXELOS / PeopleCert ITIL 4 Foundation Training |
| Exam Registration: | PeopleCert ITIL 4 Foundation Official Page EXIN ITIL 4 Foundation Certification Page |
| Sample Questions: | EXIN ITILFNDv4 Sample Questions |
| Exam Way: | Online proctored exam or authorized test center (onsite) |
| Pre Condition: | No formal prerequisites required. Basic IT knowledge is recommended. |
| Official Syllabus URL: | https://www.exin.com/certifications/itil-4-foundation |
EXIN ITILFNDv4 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| The Four Dimensions of Service Management | - Organizations and People - Partners and Suppliers - Value Streams and Processes - Information and Technology |
| ITIL Service Value System (SVS) | - Service Value Chain - Continual Improvement - Governance - Practices Overview - Guiding Principles |
| Service Management Key Concepts | - Service Relationships - Value and Value Co-creation - Service Offerings |
EXIN ITIL 4 Foundation Sample Questions:
Which is CORRECT about change authorization?
- A. Assignment of the change authority is based on the change type and model
- B. Emergency changes are authorized by the technician making the change
- C. The change authority will ensure changes are authorized after they are deployed
- D. A change authority is assigned each time a standard change is requested
Correct Answer: A 🗳️
Which statement about costs is CORRECT?
- A. Costs imposed on the consumer are costs of service utility
- B. Costs imposed on the consumer are costs of service warranty
- C. Costs removed from the consumer are part of service consumption
- D. Costs removed from the consumer are part of the value proposition
Correct Answer: D 🗳️
How is a 'continual improvement register' used?
- A. To record requests for provision of a resource or service
- B. To organize past, present, and future improvement ideas
- C. To provide a structured approach to implementing improvements
- D. To authorize changes to implement improvement initiatives
Correct Answer: B 🗳️
What is required by all service desk staff?
- A. Excellent technical knowledge
- B. Root cause analysis skills
- C. Knowledge of telephony technology
- D. Demonstration of emotional intelligence
Correct Answer: D 🗳️
A good way to apply the ITIL guiding principle 'focus on value' is to:
- A. Understand why services are used by service consumers
- B. Understand the whole, but do something
- C. Be aware of system complexity
- D. Do less tasks but in a better way with higher quality
Correct Answer: A 🗳️
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