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Real EXIN ITILFND_V4 practice exam questions for easy pass!
Updated: Aug 06, 2026
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EXIN ITILFND_V4 Exam Overview:
| Certification Vendor: | EXIN / AXELOS |
| Exam Name: | ITIL® 4 Foundation Certificate in IT Service Management |
| Exam Number: | ITILFNDv4 |
| Available Languages: | English, German, Spanish, French, Italian, Japanese, Chinese, Portuguese, Polish, Dutch, Danish, Finnish, Norwegian |
| Exam Duration: | 60 (75 for non-native language candidates) |
| Passing Score: | 65% (26 out of 40) |
| Exam Price: | $385 / €340 / £295 |
| Certificate Validity Period: | Lifetime, no renewal required |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Strategic Leader |
| Exam Format: | Multiple Choice, Closed Book, Standard / Negative / Missing Word / List question types |
| Real Exam Qty: | 40 |
| Recommended Training: | Official AXELOS ITIL 4 Resources EXIN Accredited Training Providers |
| Exam Registration: | PeopleCert Registration EXIN Official Registration |
| Sample Questions: | EXIN ITILFND_V4 Sample Questions |
| Exam Way: | Online proctored or at authorized test centers; closed-book |
| Pre Condition: | No prerequisites required; open to all interested professionals |
| Official Syllabus URL: | https://www.exin.com/en/certifications/itil-4-foundation |
EXIN ITILFND_V4 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Key Concepts of ITIL 4 | 15% | - Information and technology - Partners and suppliers - Value streams and processes - Organizations, people and culture |
| Topic 2: ITIL Practices | 25% | - Service Management Practices: Availability, Change, Incident, Problem, Service Request, SLM, etc. - Technical Management Practices: Monitoring & Event, Release, Deployment, etc. - General Management Practices: Continual Improvement, Information Security, Relationship, Supplier, etc. |
| Topic 3: ITIL Guiding Principles | 15% | - Start where you are - Keep it simple and practical - Progress iteratively with feedback - Focus on value - Think and work holistically - Collaborate and promote visibility - Optimize and automate |
| Topic 4: Key Concepts of Service Management | 20% | - Service relationships: service providers, consumers, stakeholders - Value, outcomes, costs and risks - Products and services |
| Topic 5: ITIL Service Value System | 25% | - Governance - Purpose and components of the Service Value System - Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support - Continual Improvement |
EXIN ITIL 4 Foundation Sample Questions:
1. Which is a purpose of the 'relationship management' practice?
A) To be the entry point and single point of contact for the service provider with all of its users
B) To systematically observe services and service components
C) To protect the information needed by the organization to conduct its business
D) To identify, analyze, monitor, and continually improve links with stakeholders
2. Identify the missing words in the following sentence:
The 'incident management' practice should maintain [?] for logging and managing incidents.
A) a value chain activity
B) a dedicated team
C) a formal process
D) detailed procedures
3. An SLA is a service level agreement. Which describes the 'watermelon SLA' effect?
A) Introducing SLAs for a service enables customers to see that the service provider is doing a really good job, so this improves satisfaction
B) The metrics in an SLA are focused on internal measures, so that reports show everything is good, while the customer is not satisfied
C) SLA targets change very frequently, so that each report includes new measures and trends cannot be analyzed
D) A single SLA defines target service levels for multiple customers, so every customer sees reports about other customers' experiences
4. Which describes outcomes?
A) Results desired by a stakeholder
B) Tangible or intangible deliverables
C) Configuration of an organization's resources
D) Functionality offered by a product or service
5. What type of charge is often used for resolving incidents or implementing security patches?
A) Emergency change
B) Change model
C) Standard change
D) Normal change
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: A |
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