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Updated: Sep 10, 2026

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Oracle 1Z1-456 Exam Overview:

Certification Vendor:Oracle
Exam Name:Oracle Fusion Customer Relationship Management 11g Sales Essentials
Exam Number:1Z0-456
Exam Duration:90 minutes
Real Exam Qty:55-60
Exam Format:Multiple Response, Multiple Choice
Related Certifications:Oracle Fusion Customer Relationship Management Certifications
Oracle Sales Cloud Certifications
Exam Price:USD $245
Available Languages:English
Passing Score:64%
Certificate Validity Period:Oracle certifications of this generation typically do not expire
Sample Questions:Oracle 1Z1-456 Sample Questions
Exam Way:Computer-based exam delivered via Pearson VUE test centers or online proctored exam
Pre Condition:Recommended knowledge of CRM concepts and basic understanding of Oracle Fusion applications
Official Syllabus URL:https://education.oracle.com/

Oracle 1Z1-456 Exam Syllabus Topics:

SectionObjectives
Topic 1: Sales Process Management- Lead management
  • 1. Lead creation and qualification
    • 2. Lead conversion processes
      - Opportunity management
      • 1. Forecasting and pipeline management
        • 2. Opportunity lifecycle and stages
          Topic 2: Application Administration and Setup- System configuration
          • 1. Sales application setup
            • 2. Business process configuration
              - Security and roles
              • 1. User roles and permissions
                • 2. Access control configuration
                  Topic 3: Accounts and Contacts Management- Customer data management
                  • 1. Contact relationship management
                    • 2. Account creation and hierarchy
                      - Data quality and duplication management
                      • 1. Duplicate prevention strategies
                        • 2. Data enrichment and validation
                          Topic 4: Sales Forecasting and Reporting- Forecasting methods
                          • 1. Pipeline forecasting
                            • 2. Quota and target management
                              - Reports and analytics
                              • 1. Performance dashboards
                                • 2. Standard sales reports
                                  Topic 5: Oracle Fusion CRM Fundamentals- CRM concepts and Oracle Fusion CRM overview
                                  • 1. Customer relationship management principles
                                    • 2. Fusion CRM architecture overview
                                      - Navigation and user interface
                                      • 1. Sales dashboard and workspace navigation
                                        • 2. Personalization and user preferences

                                          Oracle Fusion Customer Relationship Management 11g Sales Essentials Sample Questions:

                                          Question #1

                                          Identity the correct statement related to adjustment threshold in sales quota.

                                          • A. The territory owner can allocate the adjusted territory quota to child territories only in certain conditions.
                                          • B. The territory owner CANNOTallocate the adjusted territory quota to child territories
                                          • C. The territory owner can allocate the adjusted territory quota to child territories only in the next financial cycle.
                                          • D. Compensation plan gets automatically updated based on adjustment threshold in sales quota.
                                          • E. The territory owner can allocate the adjusted territory quota to child territories.
                                          Reveal Solution  Discussion  0

                                          Correct Answer: E  🗳️

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                                          Question #2

                                          Your company currently uses a legacy system, and has a 1:M relationship between opportunity and contacts. Now that your company has purchased Oracle Fusion CRM, you have been asked to import the legacy data.
                                          How should the flat file be arranged in order to successfully import all of the legacy data into oracle Fusion CRM?

                                          • A. 1:M relationships cannot be directly imported into Oracle Fusion CRM.
                                          • B. Create a data set for each contact and include them on different lines; the opportunity data should be included only for the primary contact.
                                          • C. Create a data set for each contact and include them on different lines; the opportunity data should be included at the beginning of each line.
                                          • D. Each set of contact data should be imported from a separate flat file
                                          • E. Create a data set for each contact and include them all on the same opportunity line.
                                          Reveal Solution  Discussion  0

                                          Correct Answer: C  🗳️

                                          Question #3

                                          As a sales administrator, you are asked to complete the quota plan for a year. Which batch process should you run to complete the quota plan?

                                          • A. RetireSalesQuotaPlan
                                          • B. CompleteSalesQuotaJob
                                          • C. RetireSalesQuotaJob
                                          • D. CloseSalesQuotaPlan
                                          • E. DisableSalesQuotaPlan
                                          Reveal Solution  Discussion  0

                                          Correct Answer: D  🗳️

                                          Question #4

                                          Which profile option needs to be enabled for the use of auxiliary dimensions in territory definition?

                                          • A. Customer Account for auxiliary dimension needs to be set to Customer type.
                                          • B. Customer Type for auxiliary dimension needs to be set to Customer Type.
                                          • C. There is no need to sot any profile Option.,
                                          • D. Classification Category for auxiliary dimension needs to be set to Classification Category,
                                          • E. Customer Class for auxiliary dimension needs to be set to Customer Class.
                                          Reveal Solution  Discussion  0

                                          Correct Answer: D  🗳️

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                                          Question #5

                                          A company's territory administrator has created territories in Oracle Fusion Sales to assign sales representatives to leads and opportunities, identify two options that would make these territories effective.

                                          • A. Activation Date
                                          • B. Creation Date
                                          • C. Proposal validation returns no errors.
                                          • D. Proposal validation returns errors.
                                          • E. Proposal Date
                                          Reveal Solution  Discussion  0

                                          Correct Answer: B,C  🗳️

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