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Last Updated: Oct 05, 2026

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SAP C_BOSUP_90 Exam Syllabus Topics:

SectionObjectives
System Monitoring and Maintenance- Performance and availability monitoring
  • 1. Log analysis and diagnostics
    • 2. Basic system health checks
      SAP BusinessObjects Support Fundamentals- Incident handling processes and support workflow
      • 1. Support roles and responsibilities
        • 2. Incident lifecycle overview
          User and Security Management- Authentication and authorization concepts
          • 1. User roles and access rights
            • 2. Security configuration basics
              Troubleshooting and Incident Resolution- Common system and user issues
              • 1. Login and access issues
                • 2. Report and dashboard errors
                  SAP BusinessObjects Architecture and Components- System architecture overview
                  • 1. Repository and database structure
                    • 2. Server components and services

                      SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

                      Question #1

                      You have found an SAP Note related to a customer's message and would like to send this to the customer.
                      What status should the message be changed to?

                      • A. Sent to SAP
                      • B. Sent to Support
                      • C. In Process
                      • D. Proposed Solution
                      Reveal Solution  Discussion  0

                      Correct Answer: D  🗳️

                      Question #2

                      What is contained in an SAP EarlyWatch Alert report? (Choose two)

                      • A. Performance overview
                      • B. System configuration
                      • C. User's login and password
                      • D. Additional recommendations from support consultants
                      Reveal Solution  Discussion  0

                      Correct Answer: A,B  🗳️

                      Question #3

                      How can you setup SAP EarlyWatch Alert?

                      • A. Connecting to SAP Service Marketplace and setting up the parameters
                      • B. Using SMSY transaction to activate a pre-defined SAP EarlyWatch Alert
                      • C. Connecting to SAP Service Marketplace and defining your landscape
                      • D. Using SMSY transaction to create your logical components first, if this is not already done
                      Reveal Solution  Discussion  0

                      Correct Answer: D  🗳️

                      Question #4

                      What is recommended communication behavior if a message has a long life cycle?

                      • A. I am going to be on holiday for two weeks please wait until I get back.
                      • B. I need to work with my manager to get a plan around how to get a solution.
                      • C. I am the only person with this skill so it cannot be escalated.
                      • D. Sorry for the time taken but I was working on a more important customer's issue.
                      Reveal Solution  Discussion  0

                      Correct Answer: B  🗳️

                      Question #5

                      How can you define the role of the Partner Services Advisor (PSA)? (Choose two)

                      • A. Is available 24*7 by phone or email.
                      • B. Liaises with the end customer of the Partner to assist with the booking process.
                      • C. Acts as a single point of contact for partner needs within the partner Edge framework.
                      • D. Develops a service plan.
                      Reveal Solution  Discussion  0

                      Correct Answer: C,D  🗳️

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