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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. What do you configure to enable Root Cause Analysis for a customer?

A) All system landscape components
B) A bridged central Solution Landscape Directory to SAP Solution Manager
C) Technical System and Diagnostic Configuration for each component
D) A single Diagnostic Agent

2. What is the characteristic of a system when defined as a subset of the installation in SAP systems? (Choose two)

A) A system corresponds to production, test AND development environment.
B) A system is identified using a system ID.
C) A system corresponds to either production, test OR development environment.
D) One system can be a child to multiple installations.

3. What is SAP Solution Manager?

A) It is a robust and lean standard-based platform that enables you to develop Java and composite applications from scratch.
B) It supports the implementation throughout the entire life-cycle from the business blueprint to the configuration to production processing.
C) It is a relational database system that can be used as an alternative to databases from other vendors.
D) It is an application that is part of the SAP Supply Chain Management application.

4. What is contained in an SAP EarlyWatch Alert report? (Choose two)

A) Performance overview
B) System configuration
C) User's login and password
D) Additional recommendations from support consultants

5. A customer may not understand a proposed solution and send the case back to you.
How can you avoid this situation?

A) Update the customer with the same solution you sent originally until the customer understands that solution.
B) Update the customer with detailed step by step solutions using clear but short sentences.
C) Send customers short answers to avoid confusion.
D) Send the customer multiple possible solutions even if you have not tested them.

Solutions: