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SAP C_PXSUP_90 Exam Syllabus Topics:

SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:

Question 1

Which one of the following transactions is the right one to analyze the contents of a database table?

A. SE24
B. SE30
C. SE11
D. SE16

Question 2

You have picked a message from the queue. What will be your next steps? (Choose two)

A. Try to guess what the customer 'might' want to have.
B. Search for notes and confirmed messages.
C. Ask the customer for user and password.
D. Get a thorough understanding of the issue from the information given in the message.

Question 3

How can you use your customer's system data for an SAP Note Search? (Choose three)

A. Select the customer's software components in the 'Validity' section of the Note Search.
B. Select the customer's product version in the 'Validity' section of the Note Search.
C. Add the customer's system ID to the search terms.
D. Copy and paste the configuration information into the 'Validity' section of the Note Search.

Question 4

What are the main steps when you accept a priority 1 message? (Choose two)

A. Clarify the issue by phone to avoid additional effort in processing the message.
B. Document every activity in the message.
C. Call the customer if you leave for the weekend, indicating that you will proceed with processing the message on Monday.
D. Call the customer within the Initial Reaction Time (IRT).

Question 5

In the Service Desk, where can you search for SAP Notes?

A. Via transaction SNOTE_SEARCH
B. Via the Tab SAP Notes in the message
C. Via transaction SAP_NOTE
D. Via transaction SNOTE

Solutions: