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Salesforce Certified Platform Strategy Designer Sample Questions:

1. In an effort to increase revenue, the Cloud Kicks design team proposes creating a new ecommerce tool where customers can easily search for products and access a bot that makes personalized recommendations. The team knows the cost to implement this new experience is significant.
Which tool should the team use to justify the strategy7

A) Business model canvas
B) Prioritization matrix
C) Criteria scorecard

2. A Strategy Designer at Cloud Kicks presents narrative to drive stakeholder alignment for a new product vision.
In addition to the narrative, what should the designer provide to create alignment?

A) A roadmap to minimize miscommunication about milestones in the build process.
B) Incentives to motivate internal stakeholders to align with the proposed future state
C) The strategic case including a breakdown of features and why they meet audience needs.

3. At a project kickoff, a stakeholder shared the hypothesis that the price point was the reason their product was failing in the market. But when the design team conducted qualitative research, they learned that customers wanted an entirely different type of product.
How should the design team present this information knowing they would challenge a stakeholder's hypothesis?

A) In an insights workshop with plenty of time for group discussion
B) In a walking deck with video clips from research sessions
C) In a 'How Might We" statement to encourage new ideas

4. Cloud Kicks (CK) has noticed that users struggle to find the information they are looking for via the company's website navigation menu. CK's strategy designer asks the design team to revise the menu by co-designing it with end users.
Which technique should be used to do this?

A) Card sorting
B) Heuristic review
C) Consequence scanning

5. Cloud Kicks' strategy designer needs to communicate a new product vision but is only able to access key stakeholders virtually Which technique should the designer use to ensure the audience remains engaged?

A) Unsure half of the meeting time is dedicated to answering questions.
B) Ask open ended questions to the audience to maintain their involvement.
C) Turn the camera off so the audience can focus on the sides presented

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