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Oracle 1z1-981 Exam Syllabus Topics:

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which four view modes are available in the Report Editor?

A) Design View
B) Data Set View
C) Report View
D) Layout View
E) Database View
F) Graphical View

2. Your customer has designed a guide to explain in detail to end users how to apply for a career guidance program. The customer wants this guide to be placed on the Customer Portal pages and a survey to be opened when an option in this guide is selected.
Which survey type would you use?

A) Polling survey
B) Website link survey
C) Broadcast survey
D) Transactional survey in rules

3. A client requires you to set up chat and email as unlimited for an SLA. What must you do?

A) Leave both the chat and email fields limit as blank.
B) Enter the value "Unlimited" in the chat and email fields.
C) Use the default values.
D) Enter zero as the initial value for both fields.

4. Which three requirements can be implemented by using workspace rules?

A) Prompting a customer care executive to dynamically open a guide
B) Dynamically setting the URL for browser control
C) Triggering escalation mails to the manager after the escalation time is over
D) Calling an add-in
E) Calling a CPM script

5. The current session expiration is set to 10 minutes but your client wants it to be 60 minutes. Which statement is true?

A) Because the system default is 15 minutes, it cannot be changed.
B) You can change the default value to 60 minutes by using File > Options > Session Expiration.
C) You can change the default value to 60 minutes by amending the Site Configuration > Configuration Settings value.
D) You can change the default value to 60 minutes by using Site Configuration > Session Timeout.

Solutions: