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Oracle 1z1-981 Exam Syllabus Topics:

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which three statements are true about headers of custom process models?

A) They list only the events that are supported by the code implementation.
B) They contain standard objects only.
C) They contain the version number of the PHP script.
D) The/QDntain the version number of the Connect Common Object Model.
E) They contain all possible events with the objects.
F) The header section needs to be uncommented during testing.
G) The header section is always commented.

2. A contact center supervisor wants to assign an incident to an agent, A1. However, the supervisor finds that A1 is not available in the Assigned drop-down list in the incident workspace.
What could be the reason?

A) The profile to which the agent is assigned does not have the Interface Access check box selected.
B) The profile to which the agent is assigned does not have the incident workspace assigned.
C) The profile to which the agent is assigned does not have the Incident Read option selected on the Permissions > Services tab.
D) The profile to which the agent is assigned does not have to appear in the Menu option selected on the Services tab.
E) The profile to which the agent is assigned does not have a navigation set assigned.

3. How many rows can be returned by a tabular query?

A) 10000
B) 1000
C) 100000
D) Unlimited
E) 100

4. The current session expiration is set to 10 minutes but your client wants it to be 60 minutes. Which statement is true?

A) Because the system default is 15 minutes, it cannot be changed.
B) You can change the default value to 60 minutes by using File > Options > Session Expiration.
C) You can change the default value to 60 minutes by amending the Site Configuration > Configuration Settings value.
D) You can change the default value to 60 minutes by using Site Configuration > Session Timeout.

5. Which three requirements can be implemented by using workspace rules?

A) Prompting a customer care executive to dynamically open a guide
B) Dynamically setting the URL for browser control
C) Triggering escalation mails to the manager after the escalation time is over
D) Calling an add-in
E) Calling a CPM script

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