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Real Nortel 922-061 practice exam questions for easy pass!

Last Updated: Sep 23, 2026

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Nortel 922-061 Exam Syllabus Topics:

SectionObjectives
Topic 1: Reporting and Performance Management- Call center reporting tools and metrics
- Performance analysis and optimization
Topic 2: Contact Center Architecture- Network integration for contact center systems
- Core components and system design
Topic 3: Routing and Call Flow Management- Skill-based and intelligent routing concepts
- Call routing strategies and policies
Topic 4: Interactive Voice Response (IVR)- IVR configuration and call handling
- Menu design and customer interaction flows
Topic 5: System Administration and Maintenance- Monitoring and troubleshooting contact center systems
- User and agent management

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