Real Nortel 920-131 practice exam questions for easy pass!
Last Updated: Sep 27, 2026
No. of Questions: 39 Questions & Answers with Testing Engine
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| Section | Objectives |
|---|---|
| Topic 1: Installation Planning | - Software installation preparation - Server requirements and prerequisites |
| Topic 2: System Installation | - Installing Symposium Express Call Center software - Media card / telephony integration setup |
| Topic 3: Configuration and Administration | - Voice services configuration - ACD/DN configuration - Auxiliary Data System (ADS) setup |
| Topic 4: Symposium Express Call Center Overview | - System architecture and components - Call center concepts and ACD basics |
| Topic 5: Maintenance and Troubleshooting | - Troubleshooting installation and runtime issues - System monitoring and reporting |
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