Real Microsoft MB-230日本語 practice exam questions for easy pass!
Last Updated: Sep 07, 2025
No. of Questions: 330 Questions & Answers with Testing Engine
Download Limit: Unlimited
Our Microsoft MB-230日本語 study material is researched and written by the experts who acquaint with the knowledge in the actual test. The accurate and verified answers can help you prepare well for the actual test. Besides, you can try MB-230日本語 free demo questions to assess the validity of it.
itPass4sure has an unprecedented 99.6% first time pass rate among our customers. We're so confident of our products that we provide no hassle product exchange.
Preparation Guide for MB-230: Microsoft Dynamics 365 Customer Service Exam
Introduction
Microsoft has given a certification track for IT professionals to get certified in Dynamics 365 Customer Service. The assessment is based on a rigorous exam using industry standard methodology to determine whether a candidate meets Microsoft's proficiency standards.
According to Microsoft, a Microsoft Certified Dynamics 365 functional consultants enables organizations to leverage responsible for implementing omnichannel solutions that focus upon service, quality, reliability, efficiency, and customer satisfaction., Microsoft MB-230: Microsoft Dynamics 365 Customer Service Exam is designed for professional who are working in the IT industries as well as it focuses on the other candidates who want to prove introductory knowledge of Microsoft Dynamics 365
Certification is evidence of your skills, expertise in those areas in which you like to work. If candidate wants to work on MB-230: Microsoft Dynamics 365 Customer Service Exam and prove his knowledge, Certification offered by Microsoft. This Microsoft MB-230 Exam helps a candidate to validates his skills in MB-230: Microsoft Dynamics 365 Customer Service Exam Technology.
In this guide, we will cover the MB-230: Microsoft Dynamics 365 Customer Service Exam, MB-230: Microsoft Dynamics 365 Customer Service Exam Certified professional salary and all aspects of the MB-230: Microsoft Dynamics 365 Customer Service Exam Certification.
Considering the different career background, there is a wide variety of versions available to meet the different needs of the all kinds of customers, including the PDF version, MB-230日本語 pc test engine (Windows only) and MB-230日本語 online test engine. The PDF version is very convenient that you can download and learn Microsoft updated pdf at any time, which works out the time problem of numbers of workers. The MB-230日本語 PC test engine has no limits on computers, so that after you finish the payment, you can scan the elaborate Microsoft practice tests on the screens both in home and at the workplace. And the MB-230日本語 online test engine is suitable for any electronic equipment without limits on numbers as well as offline use.
To obtain the Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate certification, one must pass the MB-230 test and the associated exam known under the codename PL-200. With this certificate, the candidates can work as a Functional Consultant. Other job roles that are available for these individuals include a CRM Solution Architect, a Dynamics Developer, a Dynamics Technical Specialist, a Microsoft Dynamics Finance Functional Analyst, and a Pre Sales CRM Solution Architect, among others. The salary outlook for these positions is an average of $69,000 per annum.
Topic | Details |
---|---|
Manage cases and Knowledge Management (20-25%) | |
Create and manage cases | - configure cases - manage case lists - create and search for case records - convert activities to cases - perform case resolution - implement parent/child cases - merge cases - set autonumbering for customer service entities |
Configure and automate cases | - implement Advanced Similarity rules - implement record creation and update rules - implement case routing rules - customize the Case Resolution form - configure Status Reason transitions - configure business process flows- capture customer feedback by using Customer Voice |
Implement Knowledge Management | - configure the Knowledge Search control - link an article with a case - use knowledge management to resolve cases - manage the knowledge management article lifecycle - manage Knowledge management articles - configure entities for Knowledge Management - manage Knowledge article templates - implement knowledge search - enable Relevance Search - configure categories and subjects - convert cases to knowledge articles |
Manage queues, entitlements, and service-level agreements (SLAs) (15-20%) | |
Create and manage queues | - describe use cases for each queue type - configure queues - add cases and activities to queues - configure entities for queues - perform queue operations |
Create and manage entitlements | - configure entitlements - define and create entitlements- manage entitlement templates - activate and deactivate entitlements- renew or cancel an entitlement |
Create and manage SLAs | - define and create service-level agreements (SLAs) - configure SLA settings - configure a holiday schedule - configure a customer service schedule - implement actions by using Power Automate - manage cases that are associated with SLAs - manually apply an SLA - create and manage SLA items |
Implement scheduling (10-15%) | |
Manage resources | - configure business closures - configure organizational units - configure resources - configure work hours - configure facilities and equipment |
Manage services | - define services - schedule a service activity - configure fulfillment preferences - create a schedule board - schedule a service activity by using the schedule board |
Implement Omnichannel for Customer Service (30-35%) | |
Deploy Omnichannel for Customer Service | - provision Omnichannel for Customer Service - define user settings - configure application setting - manage queues - configure skills-based routing |
Implement Power Virtual Agents | - describe Power Virtual Agents components and concepts - integrate Power Virtual Agents with Dynamics 365 Customer Service- escalate conversations to a live agent |
Manage channels | - describe use cases for the Channel Integration Framework - configure channels - enable the chat widget on websites - configure pre-chat surveys - configure proactive chat - configure Secure Message Service (SMS) |
Distribute work | - describe difference between entity routing and channel routing - configure work streams - configure entity routing - configure routing values - implement context variables |
Configure the agent experience | - create macros - define agent scripts - configure Quick Responses - configure sessions and applications - configure notifications |
Configure the supervisor experience | - configure Omnichannel Insights dashboard - configure intraday insights - customize KPIs for intraday insights - enable sentiment analysis |
Manage analytics (10-15%) | |
Configure Customer Service Insights | - describe capabilities and use cases for Customer Service Insights dashboards - connect to Customer Service Insights- manage workspaces |
Create and configure visualizations | - configure interactive dashboards - design and create charts - design reports by using the Design wizard |
Reference: https://www.microsoft.com/en-us/learning/exam-mb-230.aspx
For many years, no one buyer who use our MB-230日本語 study guide could not pass though the MB-230日本語 exam, that is because every Microsoft Dynamics 365 latest questions are designed on a simulated environment that 100% base on the real MB-230日本語 test with the most professional questions and answers by the senior experts and experienced specialists. As a result it can offer the most authentic MB-230日本語 valid questions for each candidate and for many years the passing rate has been kept their peak point of 98% to 100%. If you have a try on our MB-230日本語 accurate answers, you will find that it is rather easy and simple to pass the MB-230日本語 exam pdf successfully and never be involved in the tiresome misgivings of the failure in the ponderous test.
With the rapid pace of the modern society, most of you maybe have the worries that what if they do not have the abundant time to take on the MB-230日本語 valid pdf demo, and whether it could offer the more efficient way to prepare for the Microsoft Dynamics 365 exam. The answer is absolute, because the time cost is no more than 20 to 30 hours if you use our MB-230日本語 : Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) practice vce, which greatly reduces the learning time that you spend on the learning of MB-230日本語 training torrent, with the short time input focusing on the most specific knowledge, your leaning efficiency will be greatly leveled up.
Over ten years of the continuous improvement and research, our MB-230日本語 training materials become one of owning the most powerful tools which received highest evaluations not only from the domestic users but also from the foreign friends oversea. The biggest reason contributes to such a great fame are the numerous working hours and lots of efforts that every staff puts into the MB-230日本語 study torrent. For many years, we have been adhering to the principle of bringing out the best Microsoft Dynamics 365 MB-230日本語 practice pdf to serve the each customer and satisfy the different needs of clients, and we have been chasing the goal to help every single MB-230日本語 test-taker fulfill its dream of getting the qualified certification and settle out its problems. We really appreciate the trust of choosing our MB-230日本語 latest training as the first hand leanings.
You must have appeared for many exams and faced many challenges in the exam some of the points are like lengthy questions, meaning of questions not clear, time pressure, scenario based questions, case study questions etc. This Microsoft exam is also one of the difficult exam but it is not that difficult if you have proper study material with you, In your study material, you should have verified practice test paper.
There are many websites that are offering the latest Microsoft MB-230 questions and answers but these questions are not verified by Google certified experts and that's why many are failed in their just first attempt. itPass4sure is the best platform which provides the candidate with the necessary Microsoft MB-230 exam questions that will help him to pass the Microsoft MB-230 on the first time. Candidate will not have to take the Microsoft MB-230 twice because with the help of Microsoft MB-230 exam dumps Candidate will have every valuable material required to pass the Google Microsoft MB-230. We are providing the latest and actual questions and that is the reason why this is the one that he needs to use and there are no chances to fail when a candidate will have valid exam dumps from itPass4sure. We have the guarantee that the questions that we have will be the ones that will pass candidate in the Microsoft MB-230 in the very first attempt.
Andre
Bernard
Christopher
Edward
Haley
Jonathan
itPass4sure is the world's largest certification preparation company with 99.6% Pass Rate History from 70116+ Satisfied Customers in 148 Countries.
Over 70116+ Satisfied Customers