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EXIN ITSM20F日本語 Exam Syllabus Topics:

EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. セキュリティ管理プロセスの目的は何ですか?

A) IT スタッフの情報セキュリティを効果的に管理するため
B) あらゆるサービス活動において情報セキュリティを効果的に管理すること
C) 重要なサービスのみの情報セキュリティを効果的に管理するため
D) サービス活動の財務管理に関連する情報セキュリティを効果的に管理するため

2. IT サービス業界のどの側面が最も重要であると同時に、最も難しい側面の 1 つであると考えられていますか?

A) 技術革新を取り入れたもの
B) ベストプラクティスに基づく方法論的順序
C) 一定の品質
D) サービスの提供方法を​​革新する

3. IT サービス管理システムの主要な内容は何ですか?

A) 文書化された組織および運営構造
B) チケット用のソフトウェア システム
C) 主要業績評価指標 (KPI) を監視するソフトウェア システム
D) チケットの記録とフォローアップのみのための体系的なプロセス

4. IT サービスの日常使用における第一線のサポートと支援の提供を担当するプロセスまたは機能はどれですか?

A) サービスレベル管理
B) 可用性管理
C) インシデント管理
D) サービスデスク

5. サプライヤー X 継続のサービス デスクも同じインシデント レポートを受け取ります。これは、クライアント/サーバー アプリケーションの最新バージョンに関係します。以前のバージョンを再インストールすると、問題は発生しなくなります。原因はまだ特定されていないため、サプライヤーは顧客に対し、問題が発生した場合は旧バージョンを一時的にインストールするよう助言することにした。
このアドバイスはどのような例ですか?

A) 問題
B) 既知のエラー
C) 回避策
D) 変更リクエスト

Solutions: