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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

Question 1

An enterprise requires that customer interaction recordings remain within a specific geographic region for compliance reasons. Which Webex Contact Center capability addresses this requirement?

A. Local survivability gateway
B. QoS DSCP rewriting
C. Regional media storage policies
D. SRST failover mode

Question 2

An engineer configures a callback feature in Webex Contact Center. Customers report receiving callbacks long after the promised time window. Which metric should be analyzed first?

A. Callback retry interval and queue backlog
B. SIP registration expiration timer
C. Queue wait threshold
D. Agent idle timeout

Question 3

Refer to the exhibit. A Webex Contact Center agent-initiated outbound email did not reach the recipient. While investigating, a Webex Contact Center engineer sees this output in Webex Connect Debug Console tool. Which two mistakes cause this issue? (Choose two.)

A. incorrect email asset SMTP server security method
B. email asset not registered to Webex Engage
C. incorrect email asset SMTP server port
D. incorrect email asset SMTP server address
E. incorrect email asset SMTP server username

Question 4

A collaboration engineer analyzes Webex Control Hub analytics and notices increased call failures from a specific branch office. Which action should be performed first?

A. Rebuild the organization tenant
B. Replace all branch IP phones
C. Verify WAN performance and packet statistics
D. Disable SRTP temporarily

Question 5

A collaboration engineer needs to secure communications between Webex devices and cloud services. Which protocol combination provides signaling encryption and media encryption?

A. SIP and RTP
B. TLS and SRTP
C. TCP and UDP
D. HTTPS and FTP

Solutions: