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IBM M8010-246 Exam Syllabus Topics:

IBM Smarter Commerce Sales Mastery Test v1 Sample Questions:

1. What are Smarter Commerce 'Sell' Offerings focused on?

A) Optimize the customer experience, regardless of touchpoint, or mode of access.
B) Driving the customer to the preferred enterprise sales channel.
C) Integrating the supply chain in order to support the selling process.
D) Up-sell potential via outbound calling centers and automated dialers.

2. Smarter Commerce is focused on which of the following 3 dimensions with respect to the customer?

A) Customer demographics, customer geography, customer affluence.
B) Customer potential, customer transaction capture, customer fulfillment.
C) Customer insight, customer value strategy, customer & partner engagement.
D) Customer returns, customer purchases, customer order changes.

3. Which of the following Smarter Commerce Offerings is a core part of delivering a customer
buy-online, pick-up in store (BOPIS) capability?

A) Social Analytics.
B) Distributed Order Management.
C) Customer Self Service.
D) Logistics Management.

4. Which one of these software solution components providing business capabilities is
NOT part of the 'Service' Offerings?

A) IBM Case Manager
B) ILOG
C) Unica
D) Retail Store Solutions

5. Which of these provides visibility to the entire supply chain process so procurement, transportation, and warehousing personnel are all aware of order, shipment, and invoice status?

A) Collaboration Network.
B) Transportation Management.
C) Supply Chain Visibility.
D) Warehouse Management.

Solutions: