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Last Updated: Sep 24, 2026
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Salesforce AP-207 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Energy and Utilities Industry Fundamentals | - Energy and utilities business processes
|
| Topic 2: Metering, Billing, and Usage Management | - Billing processes
|
| Topic 3: Customer Engagement and Experience | - Customer service operations
|
| Topic 4: Salesforce Energy & Utilities Cloud Capabilities | - Core platform capabilities
|
| Topic 5: Integration and Data Management | - Data management
|
Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:
The project team wants to use the Customer Acquisition Management application to set up and automate the customer enrollment and selling of utility products, services and offers to new customers A concern is raised about the final Ul layout, which needs to be adapted to the branding of the company.
What two processes can modify the look and feel of the application?
- A. Modify the VEEConsumerLandingScfeen FlexCard to change the background color, text font size, and style.
- B. Modify the VEELogoCard FlexCard to change the customer logo.
- C. Modify the application Page Layout to change/add/remove selected elements
- D. Modify the VEEDigitalOrder Omniscript to adapt the look and feel to suit the company's requirements
Correct Answer: A,D 🗳️
Explanation: Only visible for itPass4sure members. You can sign-up / login (it's free).
Having completed discovery and solution design, and as the project team moves into the implementation phase, what should be the first step in the build process?
- A. Immediately start building the solution in their favorite technology.
- B. Select the Energy and Utilities Cloud applications that best meet the company's needs
- C. install Salesforce Service Cloud and start building custom objects and APEX classes.
- D. Start evaluating products and offerings from as many third-party suppliers as possible.
Correct Answer: B 🗳️
Explanation: Only visible for itPass4sure members. You can sign-up / login (it's free).
A developer discovers that the Lightning Web Components in their Energy and Utilities Cloud org aren't being rendered correctly.
What could be the likely reason for this issue?
- A. Remote Site Settings entries are missing.
- B. There are incorrect permissions an Lightning Web Components.
- C. The developer needs to re-write the components to be compatible with Energy and Utilities Cloud.
- D. Lightning Web Components aren't supported on Energy and Utilities Cloud.
Correct Answer: B 🗳️
A company's energy and utilities org uses Permission Set Licenses What are the two methods to control users access to features and functionality?
- A. Managed Package Licenses
- B. Permission Set Groups
- C. Sharing Settings
- D. Permission Sets
Correct Answer: B,D 🗳️
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An energy company is looking to track relationships with their electricity and gas business-to-consumer (B2C) subscribers and differentiate them from their business-to-business (B2B) corporate accounts.
Which two functionalities should the energy and utilities consultant use for the customer data model?
- A. Use the Account Contact Relation object
- B. Enable Person Accounts to model consumers.
- C. Use the Consumer Account record type
- D. Use Contacts just for B2B scenarios.
Correct Answer: B,C 🗳️
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