Get real FS-Con-101 exam questions for better preparation
Real Salesforce FS-Con-101 practice exam questions for easy pass!
Updated: Sep 22, 2026
No. of Questions: 125 Questions & Answers with Testing Engine
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Salesforce FS-Con-101 Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Field Service Consultant |
| Exam Number: | FS-CON-101 |
| Related Certifications: | Salesforce Certified Administrator Salesforce Certified Service Cloud Consultant |
| Exam Duration: | 105 minutes |
| Exam Format: | Multiple Choice, Multiple Select |
| Real Exam Qty: | 60 |
| Passing Score: | Not publicly disclosed (scaled scoring system used by Salesforce) |
| Exam Price: | USD 200 (retake: USD 100) |
| Available Languages: | Japanese, French, English, German, Spanish, Portuguese (Brazil) |
| Certificate Validity Period: | Maintained via Salesforce release maintenance exams (no fixed expiration) |
| Recommended Training: | Service Cloud and Field Service Training Modules Salesforce Field Service Trailhead Learning Paths |
| Exam Registration: | Salesforce Certification Registration (Webassessor) Official Salesforce Credential Page |
| Sample Questions: | Salesforce FS-Con-101 Sample Questions |
| Exam Way: | Online proctored or onsite testing via Kryterion Webassessor |
| Pre Condition: | No mandatory prerequisites; recommended knowledge of Salesforce Service Cloud and basic Salesforce Administration. |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/fieldserviceconsultant |
Salesforce FS-Con-101 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Mobile Workforce Management | - Salesforce Field Service Mobile App
|
| Reporting and Optimization | - Analytics and performance tracking
|
| Field Service Fundamentals | - Field service business processes and use cases
|
| Work Order Management | - Work order creation and lifecycle
|
| Configuration and Implementation | - Field Service setup and configuration
|
| Scheduling and Dispatch | - Scheduling optimization
|
Salesforce Agentforce Field Service and Operations Consultant Sample Questions:
At Universal Containers, the Service Territory member's time zone is one Hour behind the Service Territory time zone.
How should the Consultant ensure proper scheduling and optimization for the Member?
- A. Add one hour to the start and end times on the Service Territory.
- B. Add one hour to the start and end times on the Service Territory Member's Operating Hours.
- C. Subtract one hour from the start and end times on the Service Territory.
- D. Change the time zone on the Service Territory Member's user record to match the Service Territory's Time zone.
Correct Answer: B 🗳️
Explanation: Only visible for itPass4sure members. You can sign-up / login (it's free).
One of Universal Containers' customers reported that the Technician sent to their site left without cleaning up the work areaAfterward. How can Universal Containers ensure that a different Technician is assigned all future work for that Customer?
- A. Assign the Technician to a new Service Territory.
- B. Create a new Work Order Validation Rule.
- C. Create an Excluded Resource for the Account.
- D. Remove the Technician as a Preferred Resource.
Correct Answer: C 🗳️
Explanation: Only visible for itPass4sure members. You can sign-up / login (it's free).
One of the products sold by Universal Containers requires quarterly service Appointments.
Which feature should a Consultant use to meet this requirement?
- A. Define a repeating Work Type.
- B. Build a Process for Service Appointments.
- C. Implement Path for Work Orders.
- D. Configure a Maintenance Plan.
Correct Answer: D 🗳️
Explanation: Only visible for itPass4sure members. You can sign-up / login (it's free).
At Universal Containers, the Service Territory member's time zone is one hour behind the Service Territory time zone. How should the Consultant ensure proper scheduling and optimization for the member?
- A. Add one hour to the start and end times on the Service Territory.
- B. Add one hour to the start and end times on the Service Territory Member's Operating Hours.
- C. Subtract one hour from the start and end times on the Service Territory.
- D. Change the time zone on the Service Territory Member's user record to match the Service Territory's time zone.
Correct Answer: B 🗳️
Explanation: Only visible for itPass4sure members. You can sign-up / login (it's free).
A customer support agent handles an in-bound case that requires a repair of an industrial oven at a busy restaurant. The workShould be assigned to a repair Technician in the area, even if the Technician is currently working on another assignment. Which Scheduling Action should the Consultant recommend to the customer support agent?
- A. Fill-In Schedule
- B. A Emergency
- C. Get Candidates
- D. Appointment Booking
Correct Answer: B 🗳️
Explanation: Only visible for itPass4sure members. You can sign-up / login (it's free).
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