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Salesforce is an industry-leading customer relationship management (CRM) software company that provides cloud-based solutions to help businesses manage their sales, marketing, and customer service activities. The Salesforce CRM platform is highly customizable and scalable, which makes it a valuable tool for businesses of all sizes. The Salesforce CRT-101 (Certification Preparation for Administrator) certification exam is designed to test your knowledge of the Salesforce CRM platform and your ability to manage and customize it to meet the needs of your organization.
Salesforce CRT-101 Exam Syllabus Topics:
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NEW QUESTION # 96
Universal Containers wants to provide reseller partners with discounted prices on the products they purchase.
How should an administrator configure this requirement?
- A. Create a separate PriceBook for reseller partners.
- B. Add a Partner_Discount_c field to the Opportunity
- C. Use a different Opportunity record type.
- D. Build separate reseller partner products.
Answer: A
Explanation:
A PriceBook is a feature that allows administrators to define different prices for the same products based on different criteria such as customer segment, region, channel, etc. For example, a PriceBook can provide reseller partners with discounted prices on the products they purchase compared to regular customers. A PriceBook consists of one or more PriceBook entries that specify the product ID, pricebook ID, list price, currency, and active status for each product-pricebook combination. Reference: https://help.salesforce.com/s/articleView?id=sf.pricebook_overview.htm&type=5
NEW QUESTION # 97
Sharing rules can be formed on the following except:
- A. Objects on managed packages
- B. Standard objects
- C. Junction Objects
- D. Custom objects
Answer: A
NEW QUESTION # 98
Final reject actions can include actions such as email alerts
- A. False
- B. True
Answer: B
NEW QUESTION # 99
Cloud Kicks is Introducing a new shoe model and wants to advertise on TV, radio, print, and social under the banner of a called New Runners. In addition, total statistics for this marketing effort need to be aggregated and visible.
Which feature should the administrator use to implement this functionality?
- A. Master-detail relationship
- B. Lookup relationship
- C. Junction object
- D. Parent campaign field
Answer: D
Explanation:
To advertise on TV, radio, print, and social under one banner called New Runners and aggregate total statistics for this marketing effort, an administrator should use Parent campaign field on Campaign object. This field allows creating hierarchical relationships between campaigns by specifying one campaign as parent of another campaign. Parent campaigns roll up statistics from child campaigns such as number of leads generated, amount of revenue won etc. For example, an administrator can create four child campaigns for TV, radio, print and social ads respectively and link them to one parent campaign called New Runners using Parent campaign field. Junction object, lookup relationship, and master-detail relationship are not features related to Campaign object or hierarchy. Reference: https://help.salesforce.com/s/articleView?id=sf.campaigns_parent.htm&type=5
NEW QUESTION # 100
Which Salesforce editions support Sandbox?
- A. Unlimited
- B. Enterprise
- C. Professional
- D. Group
- E. Developer
- F. Contact Manager
Answer: A,B
NEW QUESTION # 101
Cloud Kicks has a Customer success agent going on leave and needs to change ownership on multiple cases.
Which two users are able to fulfill this request?
Choose 2 answers
- A. A user with the Manage Cases Permission
- B. A user with manager role above the agent.
- C. A user with Read Permission on account.
- D. A user with the System Administrator profile.
Answer: A,D
NEW QUESTION # 102
A team of support users at Cloud Kicks is helping inside sales reps make follow-up calls to prospects that filled out an interest from online. The team currently does not access to the lead object.
How should an administrator provide proper access?
- A. Configure permission sets.
- B. Set Up Manual Sharing
- C. Create a new profile
- D. Assign a new role.
Answer: A
Explanation:
Permission sets are a flexible way to grant additional access to users without changing their profiles. To provide access to the lead object for a team of support users, create a permission set that includes the appropriate object and field permissions for leads, and then assign it to the users. Reference: https://help.salesforce.com/s/articleView?id=sf.perm_sets_overview.htm&type=5
NEW QUESTION # 103
A custom multi-select picklist can be the controlling field for a dependent field
- A. False
- B. True
Answer: A
NEW QUESTION # 104
_________ are words or short phrases that users can associate with most Salesforce.com records to describe and organize their data in a personalized way?
- A. Apps
- B. Tags
- C. Dashboards
- D. Home Pagelayout
- E. Views
Answer: B
NEW QUESTION # 105
Are custom object reports accessible when you add a custom object tab?
- A. Only if the Object is not related to any other object
- B. Yes
- C. No
Answer: C
NEW QUESTION # 106
Manual sharing allows administrators to grant one-off access to individual records, users cannot grant this access even if they own the record.
- A. False
- B. True
Answer: A
NEW QUESTION # 107
What is Not True About Formulas Select the correct choice?
- A. Can reference standard, custom, or other formula fields
- B. Fields that are used in formulas cannot be deleted
- C. You cannot use Case statement in a Formula Field
- D. Formulas cannot reference themselves
Answer: C
NEW QUESTION # 108
Clients do not have to enable Customizable forecasting before they can ask salesforce to activate Territory Management.
- A. False
- B. True
Answer: A
NEW QUESTION # 109
If your company's fiscal year follows the Gregorian calendar, you must use Custom Fiscal Years.
- A. False
- B. True
Answer: A
NEW QUESTION # 110
Cloud kicks intends to protect with backups by using the data by using the data export Service.
Which two considerations should the administrator remember when Scheduling the export?
Choose 2 Answers.
- A. Metadata Backups are limited a sandbox refresh intervals.
- B. Data Backups are limited to weekly or monthly intervals.
- C. Data export service should be run from a sandbox.
- D. Metadata backups must be run via a separate process.
Answer: B,D
Explanation:
To protect data with backups by using Data Export Service, two considerations that the administrator should remember when scheduling export are:
Data Backups are limited to weekly or monthly intervals depending on edition and license type Metadata backups must be run via a separate process such as Metadata API or change sets because Data Export Service only exports data (records) Metadata backups are not limited by sandbox refresh intervals. Data Export Service should be run from production orgs unless testing purposes require otherwise. Reference: https://help.salesforce.com/s/articleView?id=sf.data_export.htm&type=5
NEW QUESTION # 111
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