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Exam MB-901: Microsoft Dynamics 365 Fundamentals
This exam covers the positioning and benefits of adopting Dynamics 365.
Candidates should have a functional understanding of Dynamics 365 capabilities and Microsoft cloud computing.
Candidates of this exam should have general knowledge or relevant working experience in an Information Technology (IT) environment. Candidates should also have a basic understanding of business scenarios and experience in addressing business, legal, and security requirements for IT projects.
You may be eligible for ACE college credit if you pass this certification exam. See ACE college credit for certification exams for details.
Part of the requirements for: Microsoft Certified: Dynamics 365 Fundamentals
What is the duration, language, and format of MB-901: Microsoft Dynamics 365 Fundamentals (beta) Exam
- Type of Questions: This test format is multiple choice.
- Number of Questions: 40 to 60 questions(Since Microsoft does not publish this information, the number of exam questions may change without notice.)
- Passing Score: 700 / 1000
- Language: English
- Length of Examination: 50 mins
- This is beta exam.
NEW QUESTION 15
A customer wants to implement Dynamics 365 Talent to manage employee benefits. The company needs to know if Dynamics 365 Talent will meet their other personnel needs.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
NEW QUESTION 16
A call center sends a survey to a customer whenever a case is closed. Survey results are analyzed daily.
You need to set up a form for the survey.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation
Microsoft Forms Pro allows you to create surveys. After creating a survey, you can send it to respondents based on a business trigger.
Reference:
https://docs.microsoft.com/en-us/forms-pro/get-started
https://docs.microsoft.com/en-us/forms-pro/send-survey-flow
https://docs.microsoft.com/en-us/forms-pro/analyze-survey-responses
NEW QUESTION 17
A manufacturing of individual machines creates hands-on training for users.
You need to recommend a technology that overlays the machines with images while work on the machines.
Which technology should you recommend?
- A. Mixed reality
- B. Virtual reality
- C. Artificial intelligence
- D. Augmented reality
Answer: A
Explanation:
Reference:
https://dynamics.microsoft.com/en-gb/mixed-reality/overview/
NEW QUESTION 18
A plumbing repair company uses Dynamics 365 Customer Service.
The company wants to better serve customers by offering quicker response times and improving processes based on customer feedback.
You need to recommend solutions for the company.
What should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION 19
A company uses Dynamics 365 Sales. The company plans to create custom reports and dashboards.
The company does not want to manage security for reporting separately.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
NEW QUESTION 20
A company is implementing Dynamics 365 Customer Service.
You need to recommend features that will meet the requirements.
Which features should you recommend? To answer, drag the appropriate features to the correct requirements.
Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
NEW QUESTION 21
A plumbing repair company uses Dynamics 365 Customer Service.
The company wants to better serve customers by offering quicker response times and improving processes based on customer feedback.
You need to recommend solutions for the company.
What should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
NEW QUESTION 22
A company uses Dynamics 365 Talent: Core HR. The company provides health insurance, parking passes, mobile phones, and tablets for employees based on employee roles.
The company decides to offer parking passes to sales team employees.
You need to ensure that parking passes are provided to sales team employees.
What should you modify?
- A. Expense management policies
- B. Vendor management policies
- C. Compensation plans
- D. Benefits eligibility policies
- E. Security roles
Answer: D
Explanation:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/human-resources/hr-benefits-eligibility-policies
NEW QUESTION 23
A retailer plans to award its customers based on the amount of money they spend. The retailer has not previously offered a customer reward program.
You need to recommend a method for tracking customer spending.
What should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/set-up-customer-loyalty-program
NEW QUESTION 24
Buyers at a company are assigned groups of vendors. Buyers are responsible for managing the purchase orders for their assigned vendors.
Buyers need a report that displays the status of each purchase order for their assigned vendors.
The buyers cannot have access to purchase orders for vendors assigned to others.
You need to recommend a solution.
What should you recommend?
- A. Export the purchase orders in a data package
- B. Run the purchase agreement report
- C. Add a new field on the vendor form
- D. Publish a filtered purchase order report by assigned buyer group
Answer: D
NEW QUESTION 25
A company uses Dynamics 365 Sales.
You need to analyze account data and create reports based on the analyses.
Which tool should you use?
- A. Power BI
- B. Management Reporter
- C. Microsoft Forms Pro
- D. Power Automate
Answer: A
Explanation:
Section: Understand Customer Engagement apps
Explanation/Reference:
Power BI is a power analytics tool that allows us to visualize data. We can create reports in Power BI using Dynamics 365 data.
Incorrect Answers:
A: Power Automate is used to send surveys to respondents based on a business trigger.
C: Microsoft Forms Pro is used to create surveys.
D: Management Reporter is now known as Financial Reports is not available in Dynamics 365 Sales.
Reference:
https://community.dynamics.com/crm/b/magnetismsolutionscrmblog/posts/how-to-connect-power-bi-to- dynamics-365
https://docs.microsoft.com/en-us/power-platform/admin/use-power-bi
NEW QUESTION 26
A retailer plans to award its customers based on the amount of money they spend. The retailer has not previously offered a customer reward program.
You need to recommend a method for tracking customer spending.
What should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/set-up-customer-loyalty-program
NEW QUESTION 27
A customer is investigating the insight capabilities of Dynamics 365.
Match each app to its goal.
Instructions: To answer, drag the appropriate app from the column on the left to its goal on the right. Each app may be used once, more than once, or not at all.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION 28
A company wants to ensure they comply with common data privacy standards and regulations.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
NEW QUESTION 29
An organization plans to implement role-based security for Dynamics 365 applications.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
NEW QUESTION 30
A service company is planning to implement a new system. You evaluate whether the company's requirements can be met by using Dynamics 365 Field Service without customizations.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/field-service/sla-work-orders#configuration-considerations
NEW QUESTION 31
A company uses Dynamics 365 Marketing.
The company is releasing a major product update and plans to run events in many regions to demonstrate the new product.
You need to help the company track customer registration for the events in each region and send emails to acknowledge registration and remind people about the events.
Which type of marketing pages should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-gb/dynamics365/marketing/marketing-forms
NEW QUESTION 32
A plumbing repair company uses Dynamics 365 Customer Service.
The company wants to better serve customers by offering quicker response times and improving processes based on customer feedback.
You need to recommend solutions for the company.
What should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION 33
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