Exam Questions and Answers for 3313 Study Guide Questions and Answers!
Avaya Aura® Contact Center Maintenance and Troubleshooting Exam Certification Sample Questions and Practice Exam
NEW QUESTION 29
When troubleshooting a stand-alone Avaya Aura Media Server (AAMS) issues, you may need to use packet capture tools to view the data messages being sent to and from the various system components.
Which tool can you use to capture packets and display a detailed view of the packet data?
- A. Pscan
- B. Avaya Grep
- C. Wireshark
- D. Tcpdump
Answer: B
NEW QUESTION 30
When viewing the Multimedia Dashboard, the CCMM Contacts by type section displays status counts for which multimedia contact States? (Choose three.)
- A. Waiting
- B. Closed
- C. New
- D. Abandoned
- E. Oldest
Answer: A,C,D
NEW QUESTION 31
An agent is configured to handle e-mail multimedia contacts. The agent is able to receive, read, and reply to e-mails using the Avaya Aura Agent Desktop (AAAD). However, the agent cannot open attachments in inbound e-mails.
What is a possible cause of this problem?
- A. The agent's web browser is not set for the correct character encoding.
- B. Internet Explorer is not set as the default browser on the agent's computer.
- C. .NET 3.5 Service Pack 1 is not installed on the agent's computer.
- D. The agent has not been granted "open E-mail Attachments" rights in Contract Center multimedia (CCMM).
Answer: A
NEW QUESTION 32
You can check the size of databases in the CCMM Data management tool. When the current size of the OFFLINE database grows to 75% of the maximum size, CCMM logs this event to log file.
At what percent does CCMM stop automatically synchronizing contacts from the MULTIMEDIA database, thereby preventing you from running manual or scheduled cleanups?
- A. 95%
- B. 90%
- C. 85%
- D. 80%
Answer: B
NEW QUESTION 33
If web Services Security is enabled, which three issues will you see unless the correct certificates have been imported to relevant machines? (Choose three.)
- A. Avaya Agent Desktop (AAD) does not launch successfully
- B. Certificate warning messages when browsing CCMA
- C. TLS Link between AACC and AES IS disconnected
- D. TLS Link between AACC and CM disconnected
Answer: B,C,D
NEW QUESTION 34
A Contact Center administrator reports that when attempting to add an agent they are unable to assign a Domain User Name from the list of browsed user accounts. The account status is shown as "Assigned".
What has caused this condition?
- A. The Contact Center administrator does not have the required permissions on the Domain Controller to make this account selection.
- B. The Contact Center Manager Administration (CCMA) server is not connected to the Domain Controller.
- C. The Domain User Name has already been mapped to an existing CCT agent.
- D. The Domain User Name has been deleted from the Domain Controller, and is no longer available for selection.
Answer: B
NEW QUESTION 35
On the Avaya Aura Contact Center (AACC) server, under Apps > Certificate Manager > Security Configuration, the web Services Security Level is currently set to Security On.
Which three applications will utilize HTTPS-secured connections for inbound and outbound network communication? (Choose three.)
- A. Database Webadmin
- B. Contact Center Multimedia (CCMM) Administration
- C. Agent Desktop
- D. Outbound Campaign Management Tool
Answer: A,B,D
NEW QUESTION 36
A Contact Center administrator requires information on Contact Center components such as skillset properties, application properties, agent properties, and CDN properties.
Which Historical Report folder (category) should be examined?
- A. Call-by-Call
- B. Contact Summary
- C. Agent Performance
- D. Configuration
Answer: B
NEW QUESTION 37
A technician is troubleshooting a hung call under Public Tabular Displays > Standard Skillset Display.
When using the Phantom Scan Utility (Pscan) to view waiting calls, what will occur when you select a Call ID and click the Clear button?
- A. The call is removed from the utility and from the Real Time Display Report.
- B. The call is disconnected and you must refresh the Real-Time Display Report.
- C. The call is removed from the utility but will remain on the Real-Time Display Report
- D. The call is removed from the Real-Time Display Report and the call is disconnected.
Answer: C
NEW QUESTION 38
You want to install the Service Packs on Avaya Aura Contact Center (AACC) co-resident server that contains Contact Center Manager Server (CCMS), Contact Center Manager Administration (CCMA), and Communication Control Toolkit (CCT). You have downloaded the Service Packs from the Avaya website.
How can the Service Packs be installed using the Avaya Update Manager?
- A. Browse for the top-level folder that contains all folders where Service Pack files are located, click on install and then click scan for updates to locate all Service Packs. The selected folder and all folders underneath it will be scanned, the new Service Packs will be offered for installation.
- B. Copy all Service Pack files to the folder that was used to install the previous set of Service Packs and then start the Contact Center Patch Manager. The previous folder will be scanned automatically and all new Service Packs will be offered for installation.
- C. Add the folder containing each patch to the patch directory list in the Avaya Update Manager and then click Scan for updates to locate all Service Packs. The selected folders will be scanned, and the new Service Packs will be offered for installation.
- D. Copy all Service Pack files to D:\Avaya\servicePacks and then start the Contact Center Patch Manager.
The new Service Packs will be automatically detected and offered for installation.
Answer: A
NEW QUESTION 39
You need to enable additional debugging information for the contact center Multimedia (CCMM) Email manager to resolve an issue.
Which step will you take to enable additional debugging information?
- A. Run the Tracecontrol utility for the, application, select Email and set Level to Debug and change the file size Limit and Max. Files.
- B. Access the application Event Log properties on the CCMM server and select the checkboxes for verbose, information, warning, Error, and Critical under event Level.
- C. Run the TraceControl utility for the CCMM application, select Email and set the Event Level to Debug and change the file Size Limit and max. Files.
- D. Run the Tracecontrol utility on the CCMM server and select the Event Level checkboxes for verbose, information, warning, Error, and critical.
Answer: C
NEW QUESTION 40
A standalone Contact Center Manager Administration (CCMA) server was configured as a member of a workgroup prior to Installation of the CCMA software. After the installation was complete, the CCMA server was configured and tested; all Functions worked Directly. The site's network administrator's network administrator has added the CCMA server to a domain; users are now unable to log on to CCMA.
What is the overall cause of this problem and how should you correct it?
- A. Domain group policies are not allowing CCMA services to run with the IUSR_SWC local account credentials. You must recreate the IUSR_SWC account as a domain account with local administrator privileges, and configure all CCMA services to run with the credentials of the dom. IUSR_SWC account.
- B. A CCMA server that is part of a workgroup cannot be joined to a domain after installation. You must reinstall the CCMA software while the server is joined to the domain.
- C. Domain group policies are preventing the local IUSR_SWC account from accessing files and directories required by CCM You must grant the appropriate permissions for those files and directories to the local IUSR_SWC account.
- D. Domain group policies have removed the local IUSR_SWC account from the local Administrators group. You must add the local IUSR_SWC account to the local Administrators group.
Answer: C
NEW QUESTION 41
In a SIP environment, which component of the Avaya Aura Contact Center (AACC) performs call signaling?
- A. SIP Proxy Server
- B. SIP Redirect Server
- C. SIP Gateway Manager
- D. SIP Computer Telephony Integration (CTI)
Answer: A
NEW QUESTION 42
Which two virtualization environments does Avaya Aura Contact Center (AACC) support? (Choose two.)
- A. VMware ESXi 5.x
- B. Microsoft Hyper-V
- C. VMware ESXi 4.x
- D. Citrix XEN Server
Answer: B,C
NEW QUESTION 43
Refer to the Exhibit.
In a SIP-enabled contact center deployment which protocol is used to connect the Application Enablement Service (AES) and Contact Center Manager Server (CCMS)?
- A. AML
- B. STP
- C. H.323
- D. TR87/TLS
- E. TCP
Answer: B
NEW QUESTION 44
In an Avaya Aura Contact Center (AACC) multimedia environment with Communications Control Toolkit (CCT), which NCCT service is not used in a SIP deployment?
- A. NCCT Service
- B. NCCT SMON
- C. NCCT TAPI Connector
- D. NCCTDALS
- E. NCCT OI Service
Answer: C
NEW QUESTION 45
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