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Right Candidates for MB-240
The candidates who want to take MB-240 test know how to implement processes related to field service and they can design them together with external and internal teams. Also, they know how to configure the Field Service application administration areas and have the necessary experience to deploy solutions related to Connected Field Service. Another piece of recommended expertise that the candidates for this test should have focuses on the implementation of additional customizations according to the business requirements. To add more, previous knowledge of configuring and customizing Field Service application components is much appreciated. Also, applicants should be familiar with Field Service resources, incidents, inventory integration, resource scheduling, field service user roles, and Field Service Mobile application configuration.
Microsoft MB-240 certification exam is a crucial milestone for those who aspire to become a Microsoft Dynamics 365 Field Service Functional Consultant. MB-240 exam is designed to test the candidate's knowledge and skills related to implementing, configuring, and managing the Microsoft Dynamics 365 Field Service applications. It validates the individual's ability to work with the Dynamics 365 Field Service application, including its features and functionality, and the ability to integrate it with other Microsoft applications.
NEW QUESTION # 44
As a new start-up field services company, you are looking to streamline your customer service process to provide the best customer service experience.
Your company has decided to implement Dynamics Field Services as the foundation for its customer service management processes.
You need to ensure that the cases that the customer service team creates can be quickly and efficiently converted to work orders (that will minimize the need to add additional information to the work orders) using the out-of-the-box capabilities.
Which key item do you need to configure before the customer service agents will be able to convert a case to a work order?
- A. Resources
- B. Work Order Types
- C. Incident Type
- D. Booking Rules
Answer: C
Explanation:
Incident types act as service templates that allow users to quickly create work orders for the most common types of jobs that your organization performs. Incident types are also used to define specific work order issues and recommended resolutions.
https://docs.microsoft.com/en-us/dynamics365/field-service/set-up-booking-statuses
NEW QUESTION # 45
Your organization wants to use the new Microsoft Dynamics 365 Field Service mobile app.
You need to ensure this app works for the technicians.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
NOTE: More than one order of answer choices is correct. You will receive credit for any of the correct orders you select.
Answer:
Explanation:
1 - Access the Field Service mobile app and..
2 - Assign Field Service-Resource role for the app...
3 - Assign Field Service-Dispatcher field security...
NEW QUESTION # 46
You are Dynamics 365 for Field Service Development Manager.
You need to enable customization development for multiple developers, via the Woodford solution, where customizations can be combined together to complete the development requirements.
What should you create in order to enable this capability?
- A. Create a Dynamics 365 solution for each developer, which publishes changes to the Woodford solution.
- B. Create a project for each developer, which publishes changes to a master project.
- C. Create a project for each developer, each within its own Woodford solution.
- D. Create a project for each developer, using security roles to identify what customizations are available for modification.
Answer: B
Explanation:
Section: Manage field service mobility
NEW QUESTION # 47
You are entering products and services into Dynamics 365 CE Field Services.
You need to ensure that your field technicians can use the products when completing work orders.
Which two field service product types should you configure to allow your technicians to add work order products? Each correct answer presents a complete solution.
- A. Inventory
- B. Product
- C. Service
- D. Non Inventory
Answer: A,C
Explanation:
Section: Configure field service applications
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/create-product-or-service
NEW QUESTION # 48
You are a Dynamics 365 for Field Service Administrator.
You have a requirement to make a custom attribute "Contract Status" required and to not allow invalid data tobe entered in the attribute.
What are three ways that you can make an attribute required on a form within the Dynamics 365 for FieldService Mobile App and ensure invalid data cannot be entered? Each correct answer presents a complete solution.
- A. Create an OnSave rule, and display a message to the user if the specific field does not meet the required conditions.
- B. Create an OnSave rule to check any field's data, but without highlighting thefield when the condition is notmet.
- C. Create an Option Set with all possible options for the attribute.
- D. Create an OnChange rule to highlight a field when it does not contain correct field data.
- E. Create an OnChange rule, and set a simple validation for a field to check whether the field contains data.
Answer: A,B,C
NEW QUESTION # 49
To improve communications with customers, your company has decided to implement Twilio, a third-party communication platform that has call and messaging capabilities.
The Twilio solution includes a number of core components to deliver the capability, all of which need to be set up.
Which five steps should you take in sequence to prepare data for optimization? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation:
1. Setup a twilio Account
2. Obtain Phone Numbers
3. Generate account SID and authentication token
4. Install a Twilio-managed solution
5. Configure SMS and IVR solution
NEW QUESTION # 50
You are a Dynamics 365 for Field Service Administrator. You configure Route Scheduling Optimization (RSO) and publish the schedule.
One of your schedulers indicates two of their resources are not getting work orders assigned.
You need to determine Auto Geo Code Addresses to Yes in Field Servic rk orders through RSO.
Which three options should you choose? Each correct answer presents a complete solution.
- A. Optimize Schedule field is not set to Yes.
- B. Scheduling Method is not set to Optimize.
- C. Work Hours is not properly configured for days being optimized.
- D. Start Location and End Location fields are not the same.
- E. The Work Location field is not set to Onsite.
Answer: A,C,D
Explanation:
https://docs.microsoft.com/en-us/dynamics365/field-service/rso-faq
NEW QUESTION # 51
The field service team manager needs you to give a new technician user access to the system. The technicianwill use the mobile application to fill out work orders when they are onsite doing filed work to repair factorymotors at customer sites. When the dispatcher takes vacation, the new technician user will manage dispatcher functions.Which two field service security roles will the new technician user need? Each correct answer presents part ofthe solution.
- A. Field Service-App Access and Field Service -Resource
- B. Field Service-User
- C. Field Service-Dispatcher
- D. Field Service-Mobile User
Answer: A,C
NEW QUESTION # 52
You have configured Microsoft Dynamics 365 Customer Voice, along with Dynamics 365 Field Service.
Your manager wants to add the customer's First Name, Last Name, and Work Order Number to the survey. In which two survey elements can you add these variables? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. Survey header
- B. Footer text
- C. Post-survey message heading
- D. Section description
Answer: C,D
NEW QUESTION # 53
You are implementing Dynamics 365 Field Service for a health care institution.
Your schedulers want to track all examination rooms within a doctor's office and schedule each individual room to a patient.
Which four actions should you perform in sequence? To answer, move the four appropriate actions from the list of actions to the answer area. Arrange the four actions in the correct order.
Answer:
Explanation:
Explanation:
NEW QUESTION # 54
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Dynamics 365 for Field Service system administrator.
You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to automatically generate work orders based on agreements, and send invoices on a recurring basis by customer.
Solution: You implement the following configuration changes.
1) Create Agreement
2) Define Agreement Products
3) Set Booking Recurrence
4) Create Invoice Setup
5) Define Invoice Recurrence
Does this meet the goal?
- A. No
- B. Yes
Answer: A
Explanation:
Section: Configure field service applications
NEW QUESTION # 55
As a new start-up field services company, you are looking to streamline your customer service process to provide the best customer service experience.
Your company has decided to implement Dynamics Field Services as the foundation for its customer service management processes.
You need to ensure that the cases that the customer service team creates can be quickly and efficiently converted to work orders (that will minimize the need to add additional information to the work orders) using the out-of-the-box capabilities.
Which key item do you need to configure before the customer service agents will be able to convert a case to a work order?
- A. Resources
- B. Work Order Types
- C. Incident Type
- D. Booking Rules
Answer: C
Explanation:
Section: Configure field service applications
Explanation/Reference:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/configure-incident-types
NEW QUESTION # 56
You have the following requirements from the scheduling team:
* Scheduling assistant results should display in neat 30-minute time slots that dictate the start time of subsequent bookings.
* Functionality should display tor all 30 resources within the company. " Time slots should align to the top of the hour and half past the hour.
lo meet these requirements, you need to implement Intervals within Universal Resource Scheduling.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation:
NEW QUESTION # 57
You are configuring work orders for technicians to complete the onsite service.
When a work order is completed, the customer needs to receive an invoice for the labor charge time spent by the technician to complete the service.
Which option should the technician use to enter their time spent?
- A. Work Order Incident Type
- B. Field Service Product Type as Non-Inventory
- C. Work Order Service
- D. Work Order Service Task Type
Answer: C
NEW QUESTION # 58
You are a Dynamics 365 for Field Service Administrator.
You need to add two compressor sub-components to one of the refrigerator customer assets, in the environment and set up the sub-components for the customer asset.
What must you do to properly set up the assets?
- A. Set the Master Asset on the sub-components to the refrigerator Customer Asset record.
- B. Add the compressor sub-components as sub-assets on the refrigerator customer asset record.
- C. Click View Hierarchy on the refrigerator customer asset record.
- D. Add the compressor sub-components as customer asset records.
Answer: B
NEW QUESTION # 59
You are the lead consultant on a Microsoft Dynamics 365 Field Service implementation.
Your customer is interested in seeing an example of how IoT works with Field Service.
Without an actual device, what is the best tool to use to provide the best experience for your customer?
- A. Logic Apps
- B. Stream analytics
- C. Simulator
- D. IoT Hub
Answer: C
NEW QUESTION # 60
As part of the Microsoft Dynamics 365 Field Service implementation, your company wants to track the time that technicians spend on work orders and other scenarios. The company wants to be able to report on utilization and billing.
You need to advise on the ways time entries can be created in Field Service.
What are three possible ways? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. Automatically tor bookings related to Custom Entities
- B. Manually for Custom Business Processes
- C. Automatically for Time-off requests
- D. Automatically for Work Order bookings
- E. Automatically for bookings related to Cases
Answer: B,C,D
NEW QUESTION # 61
You are implementing Dynamics 365 Field Service for a generator maintenance organization.
You need the dispatcher to describe the ways to create a work order from another record associated in Field Service. In which three record tables can a work order be created? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
- A. Quote
- B. Case
- C. Asset
- D. Agreement
- E. Schedule Board
- F. Opportunity
Answer: A,B,F
NEW QUESTION # 62
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