2023 Latest Salesforce Experience-Cloud-Consultant Real Exam Dumps PDF
Experience-Cloud-Consultant Exam Dumps, Experience-Cloud-Consultant Practice Test Questions
NEW QUESTION # 10
What are two Salesforce recommendations for setting up partner roles in large orgs? Choose 2 answers
- A. Reduce the number of roles to one to improve system performance.
- B. Create partner roles in the same branch in your Role Hierarchy.
- C. Grant partner users access to the partner account using a Sharing Rule,
- D. Create partner roles in a separate branch in your Role Hierarchy.
Answer: C,D
Explanation:
Two Salesforce recommendations for setting up partner roles in large orgs are B and C. Partner roles are roles that are assigned to partner users who access your Experience Cloud site through a partner account. A partner account is an account that has the Is Partner checkbox enabled. To set up partner roles, you should create them in a separate branch in your Role Hierarchy, which allows you to isolate partner data from internal data and control partner visibility and access. You should also grant partner users access to the partner account using a Sharing Rule, which allows you to share records owned by internal users with partner users based on criteria that you define.
NEW QUESTION # 11
No More Homelessness (NMH) recently launched a public site. The Support team has received feedback that some of the articles aren't showing up in the search results for unauthenticated or guest users.
How can NMH ensure that articles are shared with all guest users?
- A. Create a custom profile for Public access.
- B. Select "Public" organization-wide default for the article type at the org level.
- C. Create a custom permission set for Public access.
- D. Select "Visible in Public Knowledge Base" at the article level.
Answer: D
Explanation:
To dynamically populate the site with blog posts as new ones are added, CK should use a Grid component with CMS Collections. A Grid component is a component that displays content in a grid layout with rows and columns. A CMS Collection is a collection of content items that are created and managed in Salesforce CMS. CK can use a Grid component and select a CMS Collection as the content source. This will allow CK to showcase blog posts written by AW Computing thought leaders on its site and automatically update them as new ones are added.
NEW QUESTION # 12
Universal Containers (UC) is planning to create a portal for its global partner network. Users will be assigned a Partner Community license and a role.
Which two things should UC keep in mind when setting up partner roles?
Choose 2 answers
- A. Unused roles can be deleted.
- B. Role Hierarchy can only be used if all objects have external OWD set to Private.
- C. Once created, roles cannot be deleted.
- D. The default limit for the number of roles for portals is 50,000 per org.
Answer: A,D
NEW QUESTION # 13
Ursa Major Solar would like its Experience Cloud site's guest users to benefit from the suggestions that come from autocomplete on search terms.
How should the administrator configure this?
- A. In the Hero component property editor, open the Search Results section and click desired objects to appear in autocomplete. Select "publicly available".
- B. In Salesforce Setup, type "support settings" in the quick find box. Under the Autocomplete header, select the objects to appear in autocomplete for guest users.
- C. In the Search component property editor, open the Autocomplete section and click desired objects to appear in autocomplete. Select "publicly available".
- D. Use the Developer Console to add code to allow for autocomplete functionality.
Answer: C
NEW QUESTION # 14
AW Computing wants to create a site that gives customers access to Knowledge articles and peer-to-peer conversations, with the aim of decreasing the number of calls to its support organization.
What should AW Computing do to accomplish this goal?
- A. Create a site with the Marketing Microsite template
- B. Open its Slack implementation to all customers
- C. Create a site with the Customer Service template
- D. Give access to its internal orgs using Chatter groups
Answer: C
Explanation:
To create a site that gives customers access to Knowledge articles and peer-to-peer conversations, AW Computing should use the Customer Service template. The Customer Service template is a pre-built site that includes features such as Knowledge, Chatter, Cases, and Topics. AW Computing can use this template to provide self-service options to its customers, such as browsing or searching for articles, posting or answering questions, creating or viewing cases, and following or filtering topics. This can help AW Computing reduce the number of calls to its support organization.
NEW QUESTION # 15
Universal Containers (UC) wants to create a do-it-yourself site for its existing and prospective customers. The site will contain articles, belong manuals, and FAQs. Users will be able to ask questions and answer other users' questions on the site.
Which two Experience Cloud features should UC focus on as it starts building out the site?
Choose 2 answers
- A. Document Library Model (DLM)
- B. Guest user and public access settings
- C. Public Site Connect
- D. Content Delivery Network
Answer: B,D
NEW QUESTION # 16
Universal Containers (UC) has a customer portal so that customers can manage their shipping. UC has several sharing rules in place and leverages the External Account Hierarchy to assist with data access. One of UC's large customers, Cloud Kicks, has recently acquired Northern Trail Outfitters. Sales wants to merge these two accounts, but they are getting an error.
What could be the cause of the error?
- A. The user trying to merge the accounts does not have the System Administrator profile.
- B. Accounts with active Experience Cloud users cannot be merged with another account.
- C. Accounts used in an External Account Hierarchy cannot be merged with another account.
- D. The user trying to merge the accounts does not have the Merge Portal Roles permission.
Answer: C
Explanation:
The cause of the error is that accounts used in an External Account Hierarchy cannot be merged with another account. An External Account Hierarchy is a feature that allows you to create a hierarchy of partner accounts and contacts that mirrors the structure of your partner's organization. This helps you manage data access and visibility for your partners. However, accounts that are part of an External Account Hierarchy cannot be merged with other accounts, because this would disrupt the hierarchy and the sharing settings.
NEW QUESTION # 17
DreamHouse Realty (DR) plans to expand its business by offering insurance products ta home buyers. DR will use its network of independent agents to manage claims in their region. Agents will need to work with DR on settlement and adjustment approvals.
What should the Experience Cloud consultant recommend?
- A. Create a self-service community for agents and an app for employees.
- B. Create a peer-to-peer forum for agents and share the URL with employees.
- C. Create a digital experience for agents and an app for employees.
- D. Create a digital experience for agents and share the URL with employees.
Answer: C
Explanation:
The Experience Cloud consultant should recommend creating a digital experience for agents and an app for employees. A digital experience is a branded online destination that allows you to connect with your customers, partners, or employees. An app is a collection of items that work together to serve a particular function. By creating a digital experience for agents, DR can offer them a portal where they can manage claims, access resources, and collaborate with DR employees. By creating an app for employees, DR can provide them with a workspace where they can approve settlements and adjustments, view reports and dashboards, and communicate with agents.
NEW QUESTION # 18
Dreamscape Flowers (DF) is planning to use Salesforce Partner Relationship Management (PRM) to manage partner lifecycle. DF is aware that Salesforce PRM can help with channel sales, lead distribution, and co-marketing with partners.
Which other three features come standard with Salesforce PRM that DF can leverage without any code customization?
Choose 3 answers
- A. Partner Value Score Matrix
- B. Case Escalation
- C. Al-Powered Knowledge Base
- D. Partner Incentivization Map
- E. Chat
Answer: B,C,E
Explanation:
Salesforce Partner Relationship Management (PRM) is a solution that helps you manage your partner lifecycle, from recruitment to enablement to co-selling. Salesforce PRM comes with some standard features that you can leverage without any code customization, such as:
Case Escalation: You can enable your partners to escalate cases to you when they need your help or expertise.
AI-Powered Knowledge Base: You can provide your partners with relevant and personalized knowledge articles powered by Einstein Article Recommendations.
Chat: You can enable your partners to chat with you or other partners in real time using Embedded Service Chat or Salesforce Chat Snap-ins.
NEW QUESTION # 19
Cloud Kicks has recently rolled out a new Experience Cloud site for its customers. The site has been activated and the contacts have been enabled as customer users. However, none of the users received their login credentials in an email.
What caused this issue?
- A. The welcome emails were not enabled for the site.
- B. The roles were not enabled for the users.
- C. The sender's email address was changed and not verified.
- D. The sender's email address was changed while it was pending verification.
Answer: C
Explanation:
One possible cause of this issue is that the sender's email address was changed and not verified. The sender's email address is the email address that appears as the sender of the welcome emails to the customer users. If the sender's email address is changed, it needs to be verified by clicking on a link in a verification email. If the verification is not completed, the welcome emails will not be sent.
NEW QUESTION # 20
Dreamscape Flowers (DF) is planning to use Salesforce Partner Relationship Management (PRM) to manage partner lifecycle. DF is aware that Salesforce PRM can help with channel sales, lead distribution, and co-marketing with partners.
Which other three features come standard with Salesforce PRM that DF can leverage without any code customization?
Choose 3 answers
- A. Al-Powered Knowledge Base
- B. Partner Incentivization Map
- C. Case Escalation
- D. Chat
- E. Partner Value Score Matrix
Answer: A,D,E
NEW QUESTION # 21
Cloud Kicks (CK) has a Partner Community with an External Account hierarch. The Number of Partner Roles is set to two with the roles defined as Partner Manager and partner user.
If CK has a Partner user at a child account that creates a case, who will have access?
- A. The Partner user who created the case, their peers in the Partner user role, those in the Partner manager role above them, those in the Partner user role in the partner account, and those in the partner Manager role in the parent account.
- B. The partner user who created the case, their peers in the partner user role, those in the partner Manager role above them, and those in the Partner Manager role in the parent account.
- C. The partner User who created the case, those in the partner Manger role above them, those in the Partner user role in the parent account, and those in the partner manager role in the parent account.
- D. The Partner user who created the case those in the Partner Manager role above them, and those in the Partner manager role in the Partner account
Answer: A
NEW QUESTION # 22
Bloomington Caregivers (BC) wants to share Covid-19 related information with all site visitors, including unauthenticated users.
Which three things should BC in mind about unauthenticated or guest user access?
Choose 3 answers
- A. Guest user external organization-wide default are always set to Private.
- B. Guest user can't records via manual existing records
- C. Guest user external organization-wide defaults are always set to Public.
- D. Guest user can't be members of public groups or queues.
- E. Guest user can't access records via manual sharing
Answer: A,D,E
Explanation:
Three things that BC should keep in mind about unauthenticated or guest user access are A, B, and D. Unauthenticated or guest user access is a feature that allows users to access your Experience Cloud site without logging in or registering. Unauthenticated or guest users have limited access and visibility to data in your Salesforce org, and they have some restrictions, such as:
Guest user external organization-wide defaults are always set to Private. This means that guest users cannot access any records that are owned by external users (such as Customer Community or Partner Community users) unless they are explicitly shared with them.
Guest user can't access records via manual sharing. This means that guest users cannot access any records that are shared with them by using the Sharing button on the record detail page.
Guest user can't be members of public groups or queues. This means that guest users cannot access any records that are shared with them by using public groups or queues as criteria.
NEW QUESTION # 23
Universal Containers is implementing a Partner Community.
Which sharing setting would allow users to collaborate with their peers who work for the same partner firm, but not with any users outside of their firm?
- A. Community User Visibility
- B. Chatter Group Member Visibility
- C. Portal User Visibility
- D. Site User Visibility
Answer: C
Explanation:
The sharing setting that would allow users to collaborate with their peers who work for the same partner firm, but not with any users outside of their firm, is Portal User Visibility. Portal User Visibility is a setting that allows portal users (such as Customer Community or Partner Community users) to see other portal users who have the same role or a role below them in the portal role hierarchy. This setting enables portal users to share information and collaborate with their peers within their own firm, but not with other firms.
NEW QUESTION # 24
Ursa Major Solar (UMS) is using the Customer Account Portal template and would like to differentiate the options available on the navigation menu based on the profile of the authenticated user visiting their customer portal.
Which Experience Cloud functionality should UMS use to accomplish this?
- A. CSS Overrides
- B. Audience Targeting
- C. Sharing Rules
- D. Permission Sets
Answer: B
NEW QUESTION # 25
The mission of No More Homelessness (NMH) is to help every homeless person in the best possible manner through its Experience Cloud site. NMH's site manager wants to set up search engine optimization (SEQ) to ensure NMH's public Experience Cloud site is visible to search engines.
Which two practices does the site manager need to do to ensure SEO is implemented successfully?
Choose 2 answers
- A. Check whether a custom robots.txt file to control indexing has been created. b
- B. Check whether manual sitemap refresh happens on the last day of every month.
- C. Check whether the Experience site is public and activated. Pencil & Paper
- D. Check whether the SEO Institute has provided the approval for the site with end date.
Answer: A,C
NEW QUESTION # 26
The mission of No More Homelessness (NMH) is to help every homeless person in the best possible manner through its Experience Cloud site. NMH's site manager wants to set up search engine optimization (SEQ) to ensure NMH's public Experience Cloud site is visible to search engines.
Which two practices does the site manager need to do to ensure SEO is implemented successfully?
Choose 2 answers
- A. Check whether manual sitemap refresh happens on the last day of every month.
- B. Check whether the Experience site is public and activated. Pencil & Paper
- C. Check whether the SEO Institute has provided the approval for the site with end date.
- D. Check whether a custom robots.txt file to control indexing has been created.
Answer: B,D
NEW QUESTION # 27
AW Computing is using the Build Your Own (LWR) template to create a site for its customers. The site will showcase blog posts written by AW Computing thought leaders.
Which component should the site creator use to dynamically populate the site with blog posts as new ones are added?
- A. CMS - Single
- B. Grid component with list.views
- C. CMS Connect (JSON)
- D. Grid component with CMS Collections
Answer: D
NEW QUESTION # 28
In which two ways can Opportunities with a Community User be shared?
Choose 2 answers Calculator
- A. Create a criteria-based sharing rule with a Partner Community role.
- B. Add a Customer Community Plus profile to a Sharing Set and add Opportunities as an object in the Sharing Set.
- C. Create an owner-based sharing rule with a Customer Community User.
- D. Add a Partner Community profile to a Sharing Set and add Opportunities as an object in the Sharing Set.
Answer: A,D
NEW QUESTION # 29
Northern Trail Outfitters has an Experience Cloud site using the Customer Service template. They have noticed that many questions take a long time to receive a response or go completely unanswered.
Which functionality would allow questions to get internal visibility?
- A. Enable Escalate to Case.
- B. Create moderators for each topic.
- C. Limit the number of questions posted per day.
- D. Tell users to submit a case for unanswered questions.
Answer: A
Explanation:
This functionality allows UMS to create a case from a question that has not received a response or has received an unsatisfactory response. UMS can enable this functionality from Experience Builder settings and specify the criteria for escalating a question, such as the number of days without a reply or the number of downvotes. UMS can also assign a queue or an owner for the escalated cases and notify them by email.
NEW QUESTION # 30
What are three goals Ursa Major Solar can accomplish with experience Cloud moderation functionality?
Choose 3 answers
- A. Track Flagging and moderation activity within the Experience site.
- B. Give members Audience Targeting permissions within the Experience site.
- C. Allow members to remove other member from the Experience site if desired.
- D. Designer specific users as moderators so that they can closely monitor the size.
- E. Allow members to flag posts comments files, and messages that are inappropriate or spam.
Answer: A,D,E
Explanation:
UMS can accomplish three goals with Experience Cloud moderation functionality:
Track Flagging and moderation activity within the Experience site. Moderation functionality allows UMS to view reports and dashboards that show the flagging and moderation activity on its site, such as the number of flagged items, the number of moderated items, and the flagging reasons.
Allow members to flag posts comments files, and messages that are inappropriate or spam. Moderation functionality allows UMS to enable members to flag content that violates the site's guidelines or policies. Members can choose a flagging reason from a predefined list or enter their own reason.
Designer specific users as moderators so that they can closely monitor the size. Moderation functionality allows UMS to assign specific users as moderators who have permission to manage content on its site. Moderators can review flagged items, delete or edit inappropriate content, ban or warn abusive users, or escalate issues to administrators.
NEW QUESTION # 31
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Salesforce Experience Cloud is a powerful tool that helps companies engage with their customers through personalized experiences across multiple channels. The Experience Cloud Consultant certification ensures that professionals are equipped with the skills and knowledge needed to enable companies to provide exceptional customer experiences. Salesforce Certified Experience Cloud Consultant certification validates the expertise of professionals who can help businesses in building brand loyalty and driving customer satisfaction.
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