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[Mar-2022] CSA Certification with Actual Questions from itPass4sure


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ServiceNow CSA Exam Reference

 

NEW QUESTION 37
Which one of the following is NOT a type of Visual Task Board?

  • A. Feature
  • B. Flexible
  • C. Freeform
  • D. Guided boards

Answer: A

Explanation:
https://docs.servicenow.com/bundle/london-servicenow-platform/page/use/visual-task-boards/reference/r_BoardStructure.html

 

NEW QUESTION 38
In addition to the admin role, which one of the following roles allows a user to add or remove fields from a list?

  • A. personal_list
  • B. personal ize.control
  • C. ui_action_admin
  • D. ul_page_admin

Answer: B

 

NEW QUESTION 39
What is the Import Set Table?

  • A. A staging area for imported records
  • B. A repository for Update Set information
  • C. A table that determines relationships
  • D. A table where data will be placed, post-transformation

Answer: A

 

NEW QUESTION 40
When using the Load Data and Transform Map process, what is the Mapping Assist used for?

  • A. Mapping fields using the Import Log
  • B. Mapping fields using Transform History
  • C. Mapping fields using a Field Map
  • D. Mapping fields using an SLA

Answer: C

 

NEW QUESTION 41
What Is the purpose of the Fitter navigator In the Application Navigator?

  • A. Filter applications in order of use
  • B. Collapse and expand applications
  • C. List applications In order of Top Requests
  • D. Quickly navigate to applications and modules

Answer: B

 

NEW QUESTION 42
Which plugin needs to be activated in order to translate the content of a catalog item to multiple languages?

  • A. Language Al Framework plugin (com .g I id e. language.ai _framework)
  • B. Localization Framework plugin
    (com.glide.localization_framework)
  • C. Translation Framework plugin (com.glide.translation_framework)
  • D. Multiple Language Framework plugin (com.glide.multiple.language_framework)

Answer: B

 

NEW QUESTION 43
What defines conditions that are evaluated against users to determine which users can create, read, write, and retire knowledge articles.

  • A. User Criteria
  • B. User conditions
  • C. User permissions
  • D. User info

Answer: A

 

NEW QUESTION 44
Which of the following statements describes how data is organized in a table?

  • A. A column contains data from one user and a record is one set of fields
  • B. A column is one field and a record is one row
  • C. A column is a field in the database and a record is one user
  • D. A column is one field and a record is one column

Answer: C

 

NEW QUESTION 45
Which one statement correctly describes Access Control rule evaluation?

  • A. Table access rules are evaluated from the general to the specific
  • B. If a row level rule and a field level rule exist, both rules must be true before an operation is allowed
  • C. The role with the most permissions evaluates the rules first.
  • D. If more than one rule applies to a record, the older rule is evaluated first

Answer: B

Explanation:
Explanation/Reference:

 

NEW QUESTION 46
What is a Dictionary Override?

  • A. A Dictionary Override is a task within a flow that requests an action before the flow can continue
  • B. A Dictionary Override is an incoming customer update in an Update Set which applies to the same objects as a newer local customer update
  • C. A Dictionary Override is the addition, modification, or removal of anything that could have an effect on IT services
  • D. A Dictionary Override sets field properties in extended tables

Answer: D

Explanation:
Explanation/Reference:

 

NEW QUESTION 47
A knowledge article must be which of the following states to display to a user?

  • A. Published
  • B. Retired
  • C. Drafted
  • D. Reviewed

Answer: A

Explanation:
Explanation

 

NEW QUESTION 48
How is a group defined in ServiceNow?

  • A. A group defines a set of users that share the same job title
  • B. A group is one record stored in the Group [sys_user_group] table
  • C. A group defines a set of users that share the same location
  • D. A group is one record stored in the Group Type [sys_user_group_type] table

Answer: B

 

NEW QUESTION 49
Access Control rules may be defined with which of the following permission requirements? (Choose three.)

  • A. Assignment Rules
  • B. Groups
  • C. User Criteria
  • D. Scripts
  • E. Conditional Expressions
  • F. Roles

Answer: D,E,F

 

NEW QUESTION 50
Which one of these applications is available to all users?

  • A. Incident
  • B. Facilities
  • C. Change
  • D. Self-Service

Answer: D

 

NEW QUESTION 51
A change request has been approved and assigned to you as the system administrator to change the Incident number prefix from the default of "INC" to the company standard IN." What are the next steps to be taken''

  • A. Go to the Number Maintenance application and change the prefix to "IN" for incident
  • B. The prefix of an incident cannot be changed because it is a built-in feature
  • C. Submit a Change Request to ServiceNow Technical Support
  • D. Create a Business Rule that modifies the prefix before the Insert operation

Answer: A

 

NEW QUESTION 52
As it relates to ServiceNow reporting, which of the following statements describes what a metric can do?

  • A. A metric is a time measurement used to report the effectiveness of workflows and SLAs
  • B. A metric is a comparative measurement used to report the effectiveness of workflows and SLAs.
  • C. A metric is a report gauge used on homepages to display real-time data
  • D. A metric is used to measure and evaluate the effectiveness of IT service management processes

Answer: D

 

NEW QUESTION 53
What is the difference between UI Policy and UI Action?

  • A. UI Action can make fields read-only, mandatory, or hidden. while UI Policy can make a save button
    visible for appropriate users.
  • B. UI Policy can make fields read-only, mandatory, or hidden. while UI Action can make a save button
    visible for appropriate users.

Answer: B

 

NEW QUESTION 54
Which one of the following modules can be used to view field settings for a table?

  • A. Access Control
  • B. Tables & Columns
  • C. Columns and Fields
  • D. Tables and Fields

Answer: B

 

NEW QUESTION 55
Which core table in the ServiceNow platform provides a series of standard fields used on each of the tables that extend it, such as the Incident [incident] and Problem [problem] tables?

  • A. Assignment [assignment]
  • B. Workflow [workflow]
  • C. Task [task]
  • D. Service [service]

Answer: C

 

NEW QUESTION 56
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