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BlackBerry 10 Support Specialist Sample Questions:

1. What constitutes use of a license seat on a BlackBerry Device Service (BDS)?

A) Active user
B) A user
C) Active devices
D) Active user and devices

2. A user is prompted to select personal or work buttons on the homescreen. What prompted this change?

A) Installing BlackBerry World business applications
B) Carrier provisioning
C) Desktop Synchronization
D) Enterprise Activation created a work perimeter

3. The menu icon within applications, indentified by three dots, is known as what type of menu?

A) Full Menu
B) Advanced Menu
C) Extended Menu
D) Crosscut Menu

4. What does enabling Mass Storage Mode on the BlackBerry 10 (BB10) device allow the user to accomplish?

A) Bluetooth connections
B) Copying media and files
C) Wi-Fi sharing
D) Blocking USB connections

5. When switching from a BlackBerry 7 (BB7) to a BlackBerry 10 (BB10) Smartphone, how can information be backed up so it can be restored to the new device without connecting to a PC?

A) With an SD Card inserted, on the BlackBerry Smartphone running OS 7, go to Setup > Device Switch > Using a Media Card > Save data.
B) Migrate the user account from BlackBerry Enterprise Server to Blackberry Device service (BDS), and the user's data will automatically be transferred.
C) Pair the two devices using Bluetooth, go to Setup > Device Switch > Transfer via Bluetooth.
D) In BlackBerry Protect, register both devices, and the information will automatically be backed up and restored.

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