Get real ITILFNDv5 exam questions for better preparation
Real Peoplecert ITILFNDv5 practice exam questions for easy pass!
Updated: Oct 17, 2026
No. of Questions: 143 Questions & Answers with Testing Engine
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Peoplecert ITILFNDv5 Exam Overview:
| Certification Vendor: | PeopleCert |
|---|---|
| Exam Name: | ITIL Foundation (Version 5) |
| Exam Number: | ITILFNDv5 |
| Exam Duration: | 60 minutes |
| Available Languages: | Japanese, French, Italian, German, Chinese, Portuguese, Spanish, Dutch, Polish, English |
| Real Exam Qty: | 40 |
| Exam Price: | USD 495 |
| Exam Format: | Multiple Choice, Single Answer |
| Passing Score: | 70% (26/40 questions) |
| Related Certifications: | ITIL Practitioner ITIL Strategic Leader (SL) ITIL Managing Professional (MP) |
| Certificate Validity Period: | 3 years (requires renewal) |
| Sample Questions: | Peoplecert ITILFNDv5 Sample Questions |
| Exam Way: | Online proctored exam or at test center |
| Pre Condition: | No formal prerequisites required; recommended to take an accredited training course |
| Official Syllabus URL: | https://www.peoplecert.org/exams/itil-4-foundation |
Peoplecert ITILFNDv5 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: The Four Dimensions of Service Management | 13-17% | - Information and technology - Value streams and processes - Partners and suppliers - Organizations and people |
| Topic 2: Introduction to ITIL | 2-4% | - Key concepts of service management - Purpose of the ITIL Foundation qualification |
| Topic 3: ITIL Practices | 34-38% | - Service management practices - General management practices - Technical management practices |
| Topic 4: ITIL Service Management Framework | 2-4% | - ITIL service value system (SVS) - ITIL guiding principles - The four dimensions of service management |
| Topic 5: ITIL Service Value System | 13-17% | - The service value chain - Interaction between the service value chain and the guiding principles - Inputs, outputs, and activities of the service value chain |
| Topic 6: ITIL Guiding Principles | 15-19% | - Focus on value - Think and work holistically - Progress iteratively with feedback - Keep it simple and practical - Collaborate and promote visibility - Optimize and automate - Start where you are |
Peoplecert ITIL Foundation (Version 5) Sample Questions:
Which of the following is TRUE about value co-creation?
- A. Value is defined and consumed by a service provider
- B. Value is created jointly through interactions between service providers and service consumers
- C. Value is created only by the service provider and delivered to the consumer
- D. value is created independently of service relationships
Correct Answer: B 🗳️
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What is service quality most concerned with?
- A. The speed of service development
- B. How well a service meets agreed requirements and expectations
- C. How quickly incidents are resolved
- D. The social responsibility of a service provider
Correct Answer: B 🗳️
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What is a value stream?
- A. A tangible or intangible deliverable of an activity
- B. A configuration of an organization's resources designed to offer value for a consumer
- C. A set of organizational resources and capabilities to achieve an objective
- D. A series of steps an organization undertakes to enable value for consumers through management of products and services
Correct Answer: D 🗳️
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Which role authorizes budget for a service in a service relationship?
- A. Sponsor
- B. Product vendor
- C. User
- D. Customer
Correct Answer: A 🗳️
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Why is it important to seek feedback before, during, and after each iteration?
- A. To allow the team to follow the original design without interruption
- B. To ensure the project plan remains fixed and unchanged throughout development
- C. To ensure that each iteration is aligned with changing circumstances
- D. To document all activities in detail before starting the next iteration
Correct Answer: C 🗳️
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