Get real ITILFNDv5 exam questions for better preparation
Real Peoplecert ITILFNDv5 practice exam questions for easy pass!
Updated: Sep 02, 2026
No. of Questions: 143 Questions & Answers with Testing Engine
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Peoplecert ITILFNDv5 Exam Overview:
| Certification Vendor: | PeopleCert |
|---|---|
| Exam Name: | ITIL Foundation (Version 5) |
| Exam Number: | ITILFNDv5 |
| Exam Duration: | 60 minutes |
| Available Languages: | Japanese, French, Italian, German, Chinese, Portuguese, Spanish, Dutch, Polish, English |
| Real Exam Qty: | 40 |
| Exam Price: | USD 495 |
| Exam Format: | Multiple Choice, Single Answer |
| Passing Score: | 70% (26/40 questions) |
| Related Certifications: | ITIL Practitioner ITIL Strategic Leader (SL) ITIL Managing Professional (MP) |
| Certificate Validity Period: | 3 years (requires renewal) |
| Sample Questions: | Peoplecert ITILFNDv5 Sample Questions |
| Exam Way: | Online proctored exam or at test center |
| Pre Condition: | No formal prerequisites required; recommended to take an accredited training course |
| Official Syllabus URL: | https://www.peoplecert.org/exams/itil-4-foundation |
Peoplecert ITILFNDv5 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: The Four Dimensions of Service Management | 13-17% | - Information and technology - Value streams and processes - Partners and suppliers - Organizations and people |
| Topic 2: Introduction to ITIL | 2-4% | - Key concepts of service management - Purpose of the ITIL Foundation qualification |
| Topic 3: ITIL Practices | 34-38% | - Service management practices - General management practices - Technical management practices |
| Topic 4: ITIL Service Management Framework | 2-4% | - ITIL service value system (SVS) - ITIL guiding principles - The four dimensions of service management |
| Topic 5: ITIL Service Value System | 13-17% | - The service value chain - Interaction between the service value chain and the guiding principles - Inputs, outputs, and activities of the service value chain |
| Topic 6: ITIL Guiding Principles | 15-19% | - Focus on value - Think and work holistically - Progress iteratively with feedback - Keep it simple and practical - Collaborate and promote visibility - Optimize and automate - Start where you are |
Peoplecert ITIL Foundation (Version 5) Sample Questions:
Question 1
Which of the following is TRUE about value co-creation?
A. Value is defined and consumed by a service provider
B. Value is created jointly through interactions between service providers and service consumers
C. Value is created only by the service provider and delivered to the consumer
D. value is created independently of service relationships
Question 2
What is service quality most concerned with?
A. The speed of service development
B. How well a service meets agreed requirements and expectations
C. How quickly incidents are resolved
D. The social responsibility of a service provider
Question 3
What is a value stream?
A. A tangible or intangible deliverable of an activity
B. A configuration of an organization's resources designed to offer value for a consumer
C. A set of organizational resources and capabilities to achieve an objective
D. A series of steps an organization undertakes to enable value for consumers through management of products and services
Question 4
Which role authorizes budget for a service in a service relationship?
A. Sponsor
B. Product vendor
C. User
D. Customer
Question 5
Why is it important to seek feedback before, during, and after each iteration?
A. To allow the team to follow the original design without interruption
B. To ensure the project plan remains fixed and unchanged throughout development
C. To ensure that each iteration is aligned with changing circumstances
D. To document all activities in detail before starting the next iteration
Solutions:
| Question 1 Answer: B | Question 2 Answer: B | Question 3 Answer: D | Question 4 Answer: A | Question 5 Answer: C |
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